department office manager resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Driven and resourceful administrative professional with experience assisting high-achieving executives in government and private sector. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Successfully manages high-volume workloads in rapidly changing environments.



  • Excel, Word, PowerPoint, Microsoft,
  • Windows and GIS applications.
  • Data Entry, Evaluation and Context Analysis
  • Calendar Management
  • Event Planning
  • Issue and Complaint Resolutions

Professional Traits:

  • Security Clearance Eligible
  • Trusted Leader
  • Personable and approachable
  • Dedicated collaborator
  • Effective communicator
  • Multi-tasker
Work History
10/2009 to 12/2010
Department Office Manager Transport Corporation Of America, Inc. , , Petersburg, VA
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences, and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Leveraged various software to create proposals, letters, and memos.
  • Managed daily invoices, reports and proposals.
  • Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
  • Collaborated with internal teams to support long-term research, marketing,
01/2015 to 12/2015
Research Assistant/Logisticscoordinator United State Army , , Richmond, VA.
  • Maintained communication and update of project's progress with funding entity (Earthwatch).
  • Assisting with schedule creation for work days, as well as securing travel accomodations to project's site of Lanzarote, Canary Islands, Spain.
  • Provided crew with living quarters and daily meals while staying within the budget.
  • Ordered supplies necessary for archaeological survey. Ensuring that team of 12 crew members were practicing safe and ethical procedures.
  • Transcribed collected data using GPS, Excel, PowerPoint, GoogleEarth, while working with Windows, SurfacePro tablet as well as Microsoft.
  • Prepared documentation of research procedures and data gathering for volunteer groups.
  • Researched data processing operations and conducted proof of concept monitoring after new process implementation.
  • Assisted with investigations and literature reviews to drive initiatives.
  • Adhered to standards in areas involving data collection, research protocols and regulatory reporting.
  • Participated in meetings, presentations and conferences.
  • Performed statistical analysis and qualitative assessments of data and resolved gaps in data collection.
  • Planned, modified and executed research techniques, procedures and tests
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations
  • Worked with principal investigators to coordinate qualitative research
  • Scheduled appointments with test subjects over phone and through email
  • Performed statistical, qualitative and quantitative analysis
  • Worked both independently and collaboratively in fast-paced laboratory environment
  • Maintained and calibrated various types of lab equipment
  • Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings
  • Conducted tests on equipment and instruments for quality
  • Prepared materials for reports, presentations and submission to peer-reviewed journal publications
  • Generated data models and performed analysis to produce reports outlining results
  • Set and oversaw quality assurance guidelines for laboratory work
08/2006 to 02/2009
Troop Medical Clinic NCOIC Virginia Commonwealth University , , Fort Richardson, AK
  • Engaged in risk management by inspecting vehicles, equipment and medical supplies for operability and safety.
  • Administered medication, and handled medical devices to aid patients in achieving recovery objectives.
  • Implemented proper procedures to maintain patient confidentiality.
  • Documented patient information for members of intelligence community with special consideration.
  • Responsible for medical equipment worth over $5 million
  • Provided medical guidance to convoys of over 100 military personnel and medical assistance in combat missions while deployed in Iraq.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Assisted in resolving conflicts among administrative staff to maintain optimal workflows.
  • Led and motivated twelve employees through supervision, training and coaching on duties and daily operational activities.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Maintained support to five Medical Providers, delivering consistent coaching and mentoring to improve job efficiency.
01/2016 to 11/2016
Customer Service Specialist Crate And Barrel , , Lone Tree, CO
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Expected in 05/2024 to to
Master of Science: Anthropology
George Mason University - Fairfax, VA,
Expected in 05/2015 to to
Bachelor of Arts and Sciences: Anthropology
Virginia Commonwealth University - Richmond, VA
Expected in 03/2012 to to
Associate of Occupational Studies: Patisserie and Baking
Le Cordon Bleu - Scottsdale, AZ,
Expected in 05/2005 to to
Bachelor of Fine Arts: Theatre
Arizona State University - Tempe, AZ,
Additional Information
  • MILITARY TRAINING , Basic Leader Officer Course Aug. 2009- Nov. 2009 United States Army, Fort Sill, Oklahoma Commissioned as a 2nd Lieutenant, Officer Candidate School Feb. 2009- May 2009 United States Army, Fort Benning, Georgia United States Army Airborne School Apr. 2007 United States Army, Fort Benning, Georgia
  • AWARDS (Military) Army Commendation Medal with Valor Sep. 2007 Operation Iraqi Freedom Army Achievement Medal for leadership Mar. 2008 Fort Richardson, Alaska Army Commendation Medal for leadership Dec. 2008
Native or Bilingual
Bosnian :
Native or Bilingual
Native or Bilingual
Limited Working

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Resume Overview

School Attended

  • George Mason University
  • Virginia Commonwealth University
  • Le Cordon Bleu
  • Arizona State University

Job Titles Held:

  • Department Office Manager
  • Research Assistant/Logisticscoordinator
  • Troop Medical Clinic NCOIC
  • Customer Service Specialist


  • Master of Science
  • Bachelor of Arts and Sciences
  • Associate of Occupational Studies
  • Bachelor of Fine Arts

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