department of corrections sergeant resume example

Raybrook NY

December 2018 - January 2020

worked the deli counter to include hot food prep, pizza prep and cooking, sandwich order preps and cold case inventory and stocking. I also did ordering of bulk food for the weeks deli orders. Supervision of staff working the deli, hygiene, sanitation and inventory levels. worked with the public to take orders and customer complaints. I would have taken a full time manager position but took a promotion in corrections instead. I was working this deli while still working in corrections.

• Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate.
• Learned other teammates' work tasks to train as backup.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Calculated total items needed to assemble party trays and placed orders for inventory.
• Listened to customer requests and suggested additional menu items as appropriate to upsell products.
• Greeted customers at counter to fulfill requests and answer questions.
• Created appealing food arrangements for party trays and specialized orders.
• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Offered product samples to customers, generating additional sales through taste-testing.
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
• Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
• Planned work for deli team to optimize coverage for busy periods.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Monitored customers for signs of security concerns and escalated issues to management.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Wrapped, boxed and weighed bakery department products.
• Prioritized helping customers over completing other routine tasks in store.

May 2008 - September 2017

Owned and operated Birch Bark Deli while working in corrections. Did all payroll, staffing , inventory, cooking, cleaning, front counter register , all banking and money transactions. I closed the Deli in 2017 after having surgery and having a heart attack on the operating table due to low potassium. I was told i needed less stress in my life. I was still working corrections so I closed and then sold my business and property.

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Led strategic initiatives, including screening, hiring and generating policy to maintain compliance with group goals.
• Monitored staff performance, providing final-say assessment over all inquiries.
• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Spearheaded business-related aims to meet tactical planning initiatives.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
• Employed prompt decision-making and in-depth research to resolve issues.
• Consulted with customers to assess needs and propose optimal solutions.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Input income and expense details into database to track business finances and address variances.
• Reconciled daily sales, returns and financial reports in QuickBooks.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Trained and motivated employees to perform daily business functions.