Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Motivated IT Specialist eager to contribute to team success through hard work, attention to detail and excellent leadership skills. With a clear understanding of IT applications, troubleshooting, and office responsibilities.

  • Troubleshooting and Diagnostics
  • Software Installation
  • System Configuration
  • Network Hardware and Software
  • Technical Support
  • IT Support
  • Network Troubleshooting
  • Telecommunications
  • Windows Server
  • Predictive and Preventive Maintenance
  • Information Assurance
  • Virtualization
  • Troubleshooting Technical Issues
Work History
Department of Commerce-IT Specialist, 02/2020 to 11/2020
Downer Edi LimitedAuburn, WA,
  • Provided quality supervisor support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Patched software and installed new versions to eliminate security problems and protect data
  • Ran daily reports documenting and organizing files for review.
  • Supervised everyday daily office routine and technology problems.
  • Trained all staff in my office on clerical responsibilities which included troubleshooting all technological problems.
  • Fixing technological problems that occur in no service areas.
  • Managed constant troubleshooting of 4,000+ devices out in the field.
  • Configured hardware, devices and software to set up work stations for employees
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Monitored systems in operation and input commands to troubleshoot areas
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Followed up with co-workers to verify associates optimal satisfaction following support engagement and problem resolution
Supervisor, 06/2018 to 11/2019
Servicemaster CleanSalina, KS,
  • Implemented structure to identify and quickly resolve root cause issues bottlenecClaireproduction levels.
  • Set and enforced goals, significantly increasing worker efficiency.
  • Reduced obstacles and variables to maintain production efficiency,
    met deadlines and delivered improvement in productivity.
  • Reworked positions and workflow based on individual abilities in order to meet 100% of
    production goals.
  • Prepared in advance for and addressed production problems, material
    deficits, equipment failures and unavoidable delays.
  • Communicated with my shipping and handling team to keep our
    department on track.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employees' strengths and assigned tasks based upon
    experience and training.
Assistant Supervisor, 07/2016 to 01/2017
Papa JohnsCity, STATE,
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and
    maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and
    sales targets.
  • Managed opening and closing procedures and recommended changes
    to enhance efficiency of daily activities.
  • Communicated with managers of other departments to maintain
  • Trained employees in company procedures and everyday tasks to
    enable 100% success in each job.
  • Submitted documentation and reports to upper management.
  • Recommended changes to policies and procedures to maximize team
    efficiency and productivity.
Bachelor of Science: , Expected in 05/2022
Virginia Commonwealth University - Richmond, VA

Degree Expected in May 2022

Associate of Science: , Expected in 05/2019
Virginia Western Community College - Roanoke, VA
High School Diploma: , Expected in 05/2017
Lord Botetourt High School - Daleville, VA,

Advanced Diploma

  • National Honor Society Member 2012-2017
  • Student Body President Junior & Senior Year of High School
  • Senator for Class of 2021 Randolph College Judiciary Board Member Randolph College Chair of Clubs and Organizations at Randolph College
  • Federal Government IT Specialist at age 21.
  • Used Microsoft Excel to develop inventory tracClairespreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of thousands in the development of counting across the state of Virginia.

Microsoft Office Specialist

CompTIA A+

Native or Bilingual
Professional Working

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School Attended

  • Virginia Commonwealth University
  • Virginia Western Community College
  • Lord Botetourt High School

Job Titles Held:

  • Department of Commerce-IT Specialist
  • Supervisor
  • Assistant Supervisor


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

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