- , , 100 Montgomery St. 10th Floor
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Motivated IT Specialist eager to contribute to team success through hard work, attention to detail and excellent leadership skills. With a clear understanding of IT applications, troubleshooting, and office responsibilities.
- Troubleshooting and Diagnostics
- Software Installation
- System Configuration
- Network Hardware and Software
Maintenance
- Technical Support
- IT Support
- Network Troubleshooting
|
- Telecommunications
- Windows Server
- Predictive and Preventive Maintenance
- Information Assurance
- Virtualization
- Troubleshooting Technical Issues
|
Department of Commerce-IT Specialist, 02/2020 to 11/2020
Downer Edi Limited – Auburn, WA,
- Provided quality supervisor support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
- Patched software and installed new versions to eliminate security problems and protect data
- Ran daily reports documenting and organizing files for review.
- Supervised everyday daily office routine and technology problems.
- Trained all staff in my office on clerical responsibilities which included troubleshooting all technological problems.
- Fixing technological problems that occur in no service areas.
- Managed constant troubleshooting of 4,000+ devices out in the field.
- Configured hardware, devices and software to set up work stations for employees
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Monitored systems in operation and input commands to troubleshoot areas
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Followed up with co-workers to verify associates optimal satisfaction following support engagement and problem resolution
Supervisor, 06/2018 to 11/2019
Servicemaster Clean – Salina, KS,
- Implemented structure to identify and quickly resolve root cause issues bottlenecClaireproduction levels.
- Set and enforced goals, significantly increasing worker efficiency.
- Reduced obstacles and variables to maintain production efficiency,
met deadlines and delivered improvement in productivity.
- Reworked positions and workflow based on individual abilities in order to meet 100% of
production goals.
- Prepared in advance for and addressed production problems, material
deficits, equipment failures and unavoidable delays.
- Communicated with my shipping and handling team to keep our
department on track.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employees' strengths and assigned tasks based upon
experience and training.
Assistant Supervisor, 07/2016 to 01/2017
Papa Johns – City, STATE,
- Monitored employee performance and developed improvement plans.
- Offered hands-on assistance to customers, assessing needs and
maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and
sales targets.
- Managed opening and closing procedures and recommended changes
to enhance efficiency of daily activities.
- Communicated with managers of other departments to maintain
transparency.
- Trained employees in company procedures and everyday tasks to
enable 100% success in each job.
- Submitted documentation and reports to upper management.
- Recommended changes to policies and procedures to maximize team
efficiency and productivity.
Bachelor of Science: , Expected in 05/2022
Virginia Commonwealth University - Richmond, VA
GPA:
Degree Expected in May 2022
Associate of Science: , Expected in 05/2019
Virginia Western Community College - Roanoke, VA
GPA:
High School Diploma: , Expected in 05/2017
Lord Botetourt High School - Daleville, VA,
GPA:
Advanced Diploma
- National Honor Society Member 2012-2017
- Student Body President Junior & Senior Year of High School
- Senator for Class of 2021 Randolph College Judiciary Board Member Randolph College Chair of Clubs and Organizations at Randolph College
- Federal Government IT Specialist at age 21.
- Used Microsoft Excel to develop inventory tracClairespreadsheets.
- Resolved product issue through consumer testing.
- Collaborated with team of thousands in the development of counting across the state of Virginia.
Microsoft Office Specialist
CompTIA A+
English:
Native or Bilingual
French:
Professional Working
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