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Department of Commerce-IT Specialist Resume Example

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DEPARTMENT OF COMMERCE-IT SPECIALIST
Professional Summary

Motivated IT Specialist eager to contribute to team success through hard work, attention to detail and excellent leadership skills. With a clear understanding of IT applications, troubleshooting, and office responsibilities.

Work History
Company Name - Department of Commerce-IT SpecialistCity, State02/2020 - 11/2020
  • Provided quality supervisor support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
  • Patched software and installed new versions to eliminate security problems and protect data
  • Ran daily reports documenting and organizing files for review.
  • Supervised everyday daily office routine and technology problems.
  • Trained all staff in my office on clerical responsibilities which included troubleshooting all technological problems.
  • Fixing technological problems that occur in no service areas.
  • Managed constant troubleshooting of 4,000+ devices out in the field.
  • Configured hardware, devices and software to set up work stations for employees
  • Explained technical information in clear terms to non-technical individuals to promote better understanding
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
  • Monitored systems in operation and input commands to troubleshoot areas
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Followed up with co-workers to verify associates optimal satisfaction following support engagement and problem resolution
Company Name - SupervisorCity, State06/2018 - 11/2019
  • Implemented structure to identify and quickly resolve root cause issues bottlenecking production levels.
  • Set and enforced goals, significantly increasing worker efficiency.
  • Reduced obstacles and variables to maintain production efficiency,
    met deadlines and delivered improvement in productivity.
  • Reworked positions and workflow based on individual abilities in order to meet 100% of
    production goals.
  • Prepared in advance for and addressed production problems, material
    deficits, equipment failures and unavoidable delays.
  • Communicated with my shipping and handling team to keep our
    department on track.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Evaluated employees' strengths and assigned tasks based upon
    experience and training.
Company Name - Assistant SupervisorCity, State07/2016 - 01/2017
  • Monitored employee performance and developed improvement plans.
  • Offered hands-on assistance to customers, assessing needs and
    maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and
    sales targets.
  • Managed opening and closing procedures and recommended changes
    to enhance efficiency of daily activities.
  • Communicated with managers of other departments to maintain
    transparency.
  • Trained employees in company procedures and everyday tasks to
    enable 100% success in each job.
  • Submitted documentation and reports to upper management.
  • Recommended changes to policies and procedures to maximize team
    efficiency and productivity.
Accomplishments
  • National Honor Society Member 2012-2017
  • Student Body President Junior & Senior Year of High School
  • Senator for Class of 2021 Randolph College Judiciary Board Member Randolph College Chair of Clubs and Organizations at Randolph College
  • Federal Government IT Specialist at age 21.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of thousands in the development of counting across the state of Virginia.
Languages
English:
Native or Bilingual
English:
Native or Bilingual
French:
Professional Working
French:
Professional Working
Spanish:
Elementary
Spanish:
Elementary
Recommendations
  • Michael Rocco (865-343-1250)
  • Patrick Dwier (703-994-5956)
  • Robert Bryant (266-8291)
  • Jaquetta Coy (681-368-7510)
Skills
  • Troubleshooting and Diagnostics
  • Software Installation
  • System Configuration
  • Network Hardware and Software
    Maintenance
  • Technical Support
  • IT Support
  • Network Troubleshooting
  • Telecommunications
  • Windows Server
  • Predictive and Preventive Maintenance
  • Information Assurance
  • Virtualization
  • Troubleshooting Technical Issues
Education
Expected in 05/2022
Virginia Commonwealth University
City, State
Bachelor of Science

Degree Expected in May 2022

05/2019
Virginia Western Community College
City, State
Associate of Science
05/2017
Lord Botetourt High School
City
High School Diploma

Advanced Diploma

Certifications

Microsoft Office Specialist

CompTIA A+

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Resume Overview

School Attended

  • Virginia Commonwealth University
  • Virginia Western Community College
  • Lord Botetourt High School

Job Titles Held:

  • Department of Commerce-IT Specialist
  • Supervisor
  • Assistant Supervisor

Degrees

  • Bachelor of Science
    Associate of Science
    High School Diploma

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