Motivated IT Specialist eager to contribute to team success through hard work, attention to detail and excellent leadership skills. With a clear understanding of IT applications, troubleshooting, and office responsibilities.
Skills
Troubleshooting and Diagnostics
Software Installation
System Configuration
Network Hardware and Software
Maintenance
Technical Support
IT Support
Network Troubleshooting
Telecommunications
Windows Server
Predictive and Preventive Maintenance
Information Assurance
Virtualization
Troubleshooting Technical Issues
Work History
Department of Commerce-IT Specialist, 02/2020 to 11/2020 Downer Edi Limited – Auburn, WA,
Provided quality supervisor support through data entry, document management, email correspondence and overseeing operation of office equipment.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
Patched software and installed new versions to eliminate security problems and protect data
Ran daily reports documenting and organizing files for review.
Supervised everyday daily office routine and technology problems.
Trained all staff in my office on clerical responsibilities which included troubleshooting all technological problems.
Fixing technological problems that occur in no service areas.
Managed constant troubleshooting of 4,000+ devices out in the field.
Configured hardware, devices and software to set up work stations for employees
Explained technical information in clear terms to non-technical individuals to promote better understanding
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
Monitored systems in operation and input commands to troubleshoot areas
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
Followed up with co-workers to verify associates optimal satisfaction following support engagement and problem resolution
Supervisor, 06/2018 to 11/2019 Servicemaster Clean – Salina, KS,
Implemented structure to identify and quickly resolve root cause issues bottlenecClaireproduction levels.
Set and enforced goals, significantly increasing worker efficiency.
Reduced obstacles and variables to maintain production efficiency,
met deadlines and delivered improvement in productivity.
Reworked positions and workflow based on individual abilities in order to meet 100% of
production goals.
Prepared in advance for and addressed production problems, material
deficits, equipment failures and unavoidable delays.
Communicated with my shipping and handling team to keep our
department on track.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
Evaluated employees' strengths and assigned tasks based upon
experience and training.
Assistant Supervisor, 07/2016 to 01/2017 Papa Johns – City, STATE,
Monitored employee performance and developed improvement plans.
Offered hands-on assistance to customers, assessing needs and
maintaining current knowledge of consumer preferences.
Trained team members in successful strategies to meet operational and
sales targets.
Managed opening and closing procedures and recommended changes
to enhance efficiency of daily activities.
Communicated with managers of other departments to maintain
transparency.
Trained employees in company procedures and everyday tasks to
enable 100% success in each job.
Submitted documentation and reports to upper management.
Recommended changes to policies and procedures to maximize team
efficiency and productivity.
Education
Bachelor of Science: , Expected in 05/2022 Virginia Commonwealth University - Richmond, VA GPA:
Degree Expected in May 2022
Associate of Science: , Expected in 05/2019 Virginia Western Community College - Roanoke, VA GPA:
High School Diploma: , Expected in 05/2017 Lord Botetourt High School - Daleville, VA, GPA:
Advanced Diploma
Accomplishments
National Honor Society Member 2012-2017
Student Body President Junior & Senior Year of High School
Senator for Class of 2021 Randolph College Judiciary Board Member Randolph College Chair of Clubs and Organizations at Randolph College
Federal Government IT Specialist at age 21.
Used Microsoft Excel to develop inventory tracClairespreadsheets.
Resolved product issue through consumer testing.
Collaborated with team of thousands in the development of counting across the state of Virginia.
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