Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • POS
  • Friendly and outgoing
  • Active listener
  • POS systems knowledge
  • Merchandising plan development
  • Payment processing
  • Customer Service
  • Customer assistance
  • Cash management
  • Data entry
to Department Merchandiser Lead The Tjx Companies, Inc. | Columbia, MD,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Cleaned and organized display cases, shelves and aisles.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Managed effective stock rotation and inventory placement.
  • Maintained continuous watch on security concerns, employee performance and customer service standards.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Displayed appropriate signage for products and sales promotions.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Printed labels and tags for for-sale merchandise.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Communicated and coordinated planogram execution with store management.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.
to Cash Office Associate Aramark Corp. | Little Rock, AR,
  • Prepared and checked cashier register tills.
  • Organized cash movements between offices and to or from banks.
  • Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.
  • Investigated and solved account issues to maintain current and accurate money systems.
  • Tracked employee time and attendance for payroll.
  • Prepared payroll reports and examined payroll register to detect errors and improve accounting accuracy.
  • Counted cash at end of shift and prepared bank deposits.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Balanced overall budget, measuring daily cash access needs against money in safe.
  • Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
  • Maintained accuracy when reviewing and reconciling general ledger.
to Supervisor Goodwill Easter Seals | City, STATE,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to customer questions regarding products, prices and availability.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Identified needs of customers promptly and efficiently.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Responded to safety and loss prevention incidents.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Assigned tasks based on operational needs and individual strengths.
  • Supervised staff of 15 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Gathered timesheets to prepare weekly payroll data for processing employees weekly hours including vacation time, sick time, personal time and over time.
  • Calculated employee leave time by comparing available hours against listed hours.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed cash operations using company's POS system.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Demonstrated store's values and mission through customer service to ensure complete customer satisfaction.
  • Followed company leadership and policies in resolving customer complaints with clarity and positivity.
  • Adhered to schedules with regularity and persistence, supporting team members and filling schedule deficiencies.
  • Cross-trained in multiple areas to support team members with high-volume task loads.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
Education and Training
Expected in to to | General Studies Gateway Community College, New Haven, CT GPA:

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Resume Overview

School Attended

  • Gateway Community College

Job Titles Held:

  • Department Merchandiser Lead
  • Cash Office Associate
  • Supervisor


  • Some College (No Degree)

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