department manger resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 25+ years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Service department. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success. Motivated managers with demonstrated knowledge of Home Depot best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing 17 years of experience in field and ready to take on challenging, growth-oriented role with Home Depot.
Skills
Relationship building and management
Recruiting and Hiring
Business development and planning
Operations
Systems and software programs
Product and service sales
Sales expertise
Vendor management
Work History
Dec2004 to CurrentDepartment MangerThe Cheesecake Factory | Memphis, TN,
Supervising over 20 associates
Schedule writing for over 20 associates
Analyzed and interpreted store trends to facilitate planning.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Reconciled daily sales transactions to balance and log day-to-day revenue
Train new and old associates in every department: Cashier, customer service desk, Millwork, Paint, Flooring , Pro Desk , Customer order specialist, trained head cashiers / other department supervisors, tool rental, pro desk. e.t.c
Work with vendors to make sure that customer orders and installs were accurate
Call customer for payment and refunds for orders/purchase
Answer the phone and assist customer with phone sales
Assist customers with online purchases and special orders.
Store Inventory yearly
Assist customer with loading
Monthly order supervising
Stocking shelves
Working with vendors to get returns good authorization
Reconciled daily sales transactions to balance and log day-to-day revenue.
Pick and locate customers orders
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Reviewed weekly sales ads and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Completed inventory counts and ordered merchandise.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Prepared merchandise for sales floor by pricing or tagging.
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Maintained records related to sales, returns and inventory availability.
Trained and developed new sales team associates in products, selling techniques and company procedures.
Solved customer challenges by offering relevant products and services.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Applied security and loss prevention training toward recognizing risks and reducing store theft.
Tracked stock using company inventory management software.
Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Educated associates on market trends and stayed up-to-date on forecasts.
Loaded and unloaded merchandise using ladder and pallet jack.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Increased sales by offering advice on purchases and promoting additional products.
Apr2003 to Dec2004CashierMountain View Elementary - El Monte | El Monte, CA,
Answered questions about store policies and addressed customer concerns.
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Monitored self-checkout systems and provided assistance or intervention where required.
Reviewed weekly sales ads and monitored price changes.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Completed inventory counts and ordered merchandise.
Aug2000 to Nov2002School Bus DriverCharlotte Mecklenburg School System | City, STATE,
Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Inspected emergency equipment and verified safe working order for student and driver use.
Reported vehicle traffic violations, vehicle damage and accidents to management to comply with legal and insurance obligations.
Communicated information to parents to promote good communication and transparency.
Transported passengers safely along prescribed routes according to tight schedules.
Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
Drove bus along assigned route, picking up students.
Taught students first-aid and emergency protocols in case of emergency.
Created and enforced bus rules, and kept all expectations posted.
Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
Held special assemblies to explain rules and emergency bus procedures to students.
Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Monitored bus heating, lighting and ventilation systems.
Drafted and submitted reports detailing trips, fuel, mileage and hours.
Escorted students across streets and roadways and guided older children across streets.
Education
Expected in 09/2015 to to Bachelor of Science | Business ManagementUniversity of Phoenix, Charlotte, NC, GPA:
Expected in 06/1996 to to High School Diploma | East Mecklenburg High School, Charlotte, NCGPA:
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