Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Offering 3+ years of management and inventorying experience combined with approach to handling multiple department needs and promoting business success. Keeps employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great communication and multitasking abilities. Energetic, results-driven and committed to maintaining highest quality of customer excellence.

  • Training and mentoring
  • Following rules and regulations
  • Order processing
  • Issue and conflict resolution
  • Lead generation
  • Understanding and following business operations
  • Supervisor
  • Experienced management
  • Time management
  • Durable
  • Always open to learning new skills and projects
  • Multi-tasker
03/2016 to 08/2020
Department Manager, Redemption Coming Attractions Inc. City, STATE,
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Streamlined ordering and Inventory procedures to reduce over-stock.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management and paperwork.
  • Fixed time audits, time punches, payroll, assisted final pay to employees, closing out tills in assistance over multiple departments, along with closing and arming building during evening shifts.
  • Worked with multiple retail systems including maintenance for programs Intercard, and Centeredge.
  • Assisted customers in retail sales at transaction stations and supplied knowledge and overview for customer questions or assistance.
  • Created and coordinated delivery of up to $20,000 worth of Redemption product in projected time frames.
  • Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
  • Treated associates with fairness and respect, providing recognition of accomplishments and salary raise opportunities.
  • Calculated expenses to correctly mark-up or discount merchandise.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coached, trained and mentored new team members and manager trainees.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Handled product overstock, restocking and inventory control. Including weekly inventory counts and sending in required reports to the corporation.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Employed process improvement initiatives within department.
  • Supervised full-time and part-time employees.
10/2009 to Current
Aleut/Alutiiq Native Artist Bits Of Alaska City, STATE,
  • Produced home-based print materials and multi-media.
  • Sold art at local markets; established pricing based on raw material and labor costs and customer demand.
  • Designed and fabricated custom pieces, and created engaging and unique, drawings, engravings, and mixed media pieces utilizing practical and wildlife materials.
  • Utilized personal protective equipment and proper ventilation systems to promote safe artwork creation.
  • Consistently met schedules and deadlines for all projects.
  • Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
  • Produced intricate pieces of art by using ink, paints, pencils and computer software programs.
  • Drove business growth and community visibility through implementation of targeted marketing and sales strategies. Including promotion through newspaper articles and sales to corporations.
  • Fostered productive, professional working relationships with fellow craftspeople, vendors and media representatives.
  • Developed audience and established clientele on commissions for clothing materials, gift shop items, and overall logo design for Nenana, multiple charter businesses, and local shops.
  • Developing consistent and new unique pieces in a specific style to maintain business practices and ideals.
06/2014 to 05/2015
Lodge Housekeeper Land's End Resort City, STATE,
  • Supervised and coordinated teams to complete tasks and meet end of day deadlines.
  • Delivered essential products to customer locations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Resilience to large workloads requiring lifting, running, and overall strenuous manual labor.
  • Accomplished outside tasks in extreme weather conditions of all seasons.
  • Developed innovative ideas to work around and create solutions when essential tools were unavailable or in need of repair.
  • Collaborated in development of housekeeping procedures to optimize time-frames.
  • Improved operations by working with team members and customers to find workable solutions.
  • Delivered product to remote locations.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Reduced average cleaning time per room.
  • Kept utility sink rooms in clean, neat and orderly condition.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Coached new employees by demonstrating approved cleaning procedures.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Organized supplies for efficient use based on expected customer needs.
Expected in 05/2015
High School Diploma:
Homer High School - Homer, AK

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