Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Offering 3+ years of management and inventorying experience combined with approach to handling multiple department needs and promoting business success. Keeps employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great communication and multitasking abilities. Energetic, results-driven and committed to maintaining highest quality of customer excellence.
- Training and mentoring
- Following rules and regulations
- Order processing
- Issue and conflict resolution
- Lead generation
- Understanding and following business operations
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- Supervisor
- Experienced management
- Time management
- Durable
- Always open to learning new skills and projects
- Multi-tasker
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03/2016 to 08/2020 Department Manager, Redemption Coming Attractions Inc. – City, STATE,
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assessed, optimized and elevated operations to target current and expected demands.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Balanced workloads to meet targets without overtaxing employees.
- Streamlined ordering and Inventory procedures to reduce over-stock.
- Followed all safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team, including cash management and paperwork.
- Fixed time audits, time punches, payroll, assisted final pay to employees, closing out tills in assistance over multiple departments, along with closing and arming building during evening shifts.
- Worked with multiple retail systems including maintenance for programs Intercard, and Centeredge.
- Assisted customers in retail sales at transaction stations and supplied knowledge and overview for customer questions or assistance.
- Created and coordinated delivery of up to $20,000 worth of Redemption product in projected time frames.
- Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
- Treated associates with fairness and respect, providing recognition of accomplishments and salary raise opportunities.
- Calculated expenses to correctly mark-up or discount merchandise.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached, trained and mentored new team members and manager trainees.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Handled product overstock, restocking and inventory control. Including weekly inventory counts and sending in required reports to the corporation.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Employed process improvement initiatives within department.
- Supervised full-time and part-time employees.
10/2009 to Current Aleut/Alutiiq Native Artist Bits Of Alaska – City, STATE,
- Produced home-based print materials and multi-media.
- Sold art at local markets; established pricing based on raw material and labor costs and customer demand.
- Designed and fabricated custom pieces, and created engaging and unique, drawings, engravings, and mixed media pieces utilizing practical and wildlife materials.
- Utilized personal protective equipment and proper ventilation systems to promote safe artwork creation.
- Consistently met schedules and deadlines for all projects.
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Produced intricate pieces of art by using ink, paints, pencils and computer software programs.
- Drove business growth and community visibility through implementation of targeted marketing and sales strategies. Including promotion through newspaper articles and sales to corporations.
- Fostered productive, professional working relationships with fellow craftspeople, vendors and media representatives.
- Developed audience and established clientele on commissions for clothing materials, gift shop items, and overall logo design for Nenana, multiple charter businesses, and local shops.
- Developing consistent and new unique pieces in a specific style to maintain business practices and ideals.
06/2014 to 05/2015 Lodge Housekeeper Land's End Resort – City, STATE,
- Supervised and coordinated teams to complete tasks and meet end of day deadlines.
- Delivered essential products to customer locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Resilience to large workloads requiring lifting, running, and overall strenuous manual labor.
- Accomplished outside tasks in extreme weather conditions of all seasons.
- Developed innovative ideas to work around and create solutions when essential tools were unavailable or in need of repair.
- Collaborated in development of housekeeping procedures to optimize time-frames.
- Improved operations by working with team members and customers to find workable solutions.
- Delivered product to remote locations.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Swept and vacuumed floors, hallways and stairwells.
- Requested maintenance orders to fix non-working equipment and address any room damage.
- Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
- Reduced average cleaning time per room.
- Kept utility sink rooms in clean, neat and orderly condition.
- Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
- Coached new employees by demonstrating approved cleaning procedures.
- Interacted pleasantly with clients and patrons when performing daily duties.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
- Cleaned and returned vacant rooms to occupant-ready status.
- Organized supplies for efficient use based on expected customer needs.
Expected in 05/2015 High School Diploma:
Homer High School - Homer, AK
GPA:
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