Offering 3+ years of management and inventorying experience combined with approach to handling multiple department needs and promoting business success. Keeps employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great communication and multitasking abilities. Energetic, results-driven and committed to maintaining highest quality of customer excellence.
Skills
Training and mentoring
Following rules and regulations
Order processing
Issue and conflict resolution
Lead generation
Understanding and following business operations
Supervisor
Experienced management
Time management
Durable
Always open to learning new skills and projects
Multi-tasker
Experience
03/2016 to 08/2020
Department Manager, RedemptionComing Attractions Inc. – City, STATE,
Enforced safety rules and other policies to protect employees and minimize company liability.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Balanced workloads to meet targets without overtaxing employees.
Streamlined ordering and Inventory procedures to reduce over-stock.
Followed all safety protocols and company processes and procedures.
Performed opening and closing duties as part of management team, including cash management and paperwork.
Fixed time audits, time punches, payroll, assisted final pay to employees, closing out tills in assistance over multiple departments, along with closing and arming building during evening shifts.
Worked with multiple retail systems including maintenance for programs Intercard, and Centeredge.
Assisted customers in retail sales at transaction stations and supplied knowledge and overview for customer questions or assistance.
Created and coordinated delivery of up to $20,000 worth of Redemption product in projected time frames.
Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
Treated associates with fairness and respect, providing recognition of accomplishments and salary raise opportunities.
Calculated expenses to correctly mark-up or discount merchandise.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached, trained and mentored new team members and manager trainees.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Handled product overstock, restocking and inventory control. Including weekly inventory counts and sending in required reports to the corporation.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Employed process improvement initiatives within department.
Supervised full-time and part-time employees.
10/2009 to Current
Aleut/Alutiiq Native ArtistBits Of Alaska – City, STATE,
Produced home-based print materials and multi-media.
Sold art at local markets; established pricing based on raw material and labor costs and customer demand.
Designed and fabricated custom pieces, and created engaging and unique, drawings, engravings, and mixed media pieces utilizing practical and wildlife materials.
Utilized personal protective equipment and proper ventilation systems to promote safe artwork creation.
Consistently met schedules and deadlines for all projects.
Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
Produced intricate pieces of art by using ink, paints, pencils and computer software programs.
Drove business growth and community visibility through implementation of targeted marketing and sales strategies. Including promotion through newspaper articles and sales to corporations.
Fostered productive, professional working relationships with fellow craftspeople, vendors and media representatives.
Developed audience and established clientele on commissions for clothing materials, gift shop items, and overall logo design for Nenana, multiple charter businesses, and local shops.
Developing consistent and new unique pieces in a specific style to maintain business practices and ideals.
06/2014 to 05/2015
Lodge HousekeeperLand's End Resort – City, STATE,
Supervised and coordinated teams to complete tasks and meet end of day deadlines.
Delivered essential products to customer locations.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Resilience to large workloads requiring lifting, running, and overall strenuous manual labor.
Accomplished outside tasks in extreme weather conditions of all seasons.
Developed innovative ideas to work around and create solutions when essential tools were unavailable or in need of repair.
Collaborated in development of housekeeping procedures to optimize time-frames.
Improved operations by working with team members and customers to find workable solutions.
Delivered product to remote locations.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Swept and vacuumed floors, hallways and stairwells.
Requested maintenance orders to fix non-working equipment and address any room damage.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Reduced average cleaning time per room.
Kept utility sink rooms in clean, neat and orderly condition.
Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
Coached new employees by demonstrating approved cleaning procedures.
Interacted pleasantly with clients and patrons when performing daily duties.
Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
Cleaned and returned vacant rooms to occupant-ready status.
Organized supplies for efficient use based on expected customer needs.
Education
Expected in 05/2015
High School Diploma: Homer High School - Homer, AK GPA:
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