Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Responsible for cash handling and deposits.

Skills
  • Supply and inventory management
  • Vendor management
  • Order processing
  • QA
  • Cash management
  • Customer service
  • Hiring and training
  • Training and mentoring
  • Staff development
  • Supervisor
  • Department Head
  • Issue and conflict resolution
  • Multitasking
Experience
Department Manager, 07/2016 - Current
The Mitre Corporation Doral, FL,
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Supervised staff of 25 in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
  • Trained employees on proper and safe use of equipment and tools.
  • Enforced departmental policies, procedures and state and federal laws.
  • Hired, trained and coached employees to deliver world-class customer service.
Unit Director, 10/2010 - 03/2015
Emory Lagrange, GA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
  • Coordinated extensive planning, development of project milestones, and budget for complex contracts.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Handled over $3000 in funds each day in fast-paced restaurant environment.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
Key Manager, 02/2002 - 09/2009
Gopuff Clayton, MO,
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Opened and closed store in absence of senior managers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Helped senior management achieve retail store targets by monitoring and motivating front-line staff.
  • Boosted sales through effective merchandising and consistent restocking of high-traffic items.
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Performed store opening and closing tasks to comply with preset store operations guidelines.
  • Signed for incoming shipments in manager's absence.
  • Completed point of sale opening and closing functions to enable accurate transaction processing and accounting operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Responded to safety and loss prevention incidents.
  • Organized in-store promotional events.
  • Adhered to company policies and procedures and recommended coworkers' compliance to establish uniform standard of conduct.
  • Maintained and achieved measurable goals to improve sales.
Education and Training
: Elementary Education, Expected in
-
East Carolina University - Greenville, NC
GPA:
Associate of Arts: Nursing And General Education , Expected in
-
Carteret Community College - Morehead City, NC
GPA:

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Resume Overview

School Attended

  • East Carolina University
  • Carteret Community College

Job Titles Held:

  • Department Manager
  • Unit Director
  • Key Manager

Degrees

  • Some College (No Degree)
  • Associate of Arts

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