Department Manager resume example with 12+ years of experience
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Results-driven Drug Gm/HBC manager of 2 1/2 years, bringing consistent sales increases over both previous year sales, and exceeding current year goals. Excelled with managing and leading a team to push the department expectations further, without causing stress or overworking employees. Continuous show of reducing overall shrink period after period. High coordination with vendors to get product needed for upcoming sales, with a high volume location selected to push sales further.
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- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Supervised 4 full-time and 2 part-time employees.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Balanced workloads to meet targets without overtaxing employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Operated cash register, processing payments of cash, checks, credit cards and gift cards.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Determined customer needs and made recommendations for product selection.
- Major in Computer Networking and Router Technologies.
- Minor in Computer Hardware and Software.
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Resume Overview
School Attended
- Arkansas State University - Beebe
Job Titles Held:
- Department Manager
- Front End Supervisor
- Front End Cashier
Degrees
- Some College (No Degree)
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