Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Supply and inventory management
Vendor management
Department Head
Departmental activities
Training and mentoring
Supervisor
Retail
Rules and regulations
Order processing
Multitasking
Experience
08/2018 to 08/2020
Department ManagerMcdonald's – Indianola, MS,
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised [Number] full-time and [Number] part-time employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled [Type] shift overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Utilized excellent math skills to maintain accurate inventory levels.
Employed process improvement initiatives within department.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assessed, optimized and elevated operations to target current and expected demands.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Executed targeted merchandising and promotional plans, bringing in [Number]% of quota on average.
Assigned tasks based on operational needs and individual strengths.
Supervised staff of [Number] in daily activities, delivering continuous training and coaching to bolster each employee's skill set.
Trained employees on proper and safe use of equipment and tools.
Enforced departmental policies, procedures and state and federal laws.
Improved department operations and reduced costs by implementing [Action].
06/2010 to 05/2012
Store ManagerCharter Spectrum – Kernersville, NC,
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Oversaw store operations while generating $[Amount] in monthly sales.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Corrected operational discrepancies by developing and executing process improvements.
Assessed, optimized and elevated operations to target current and expected demands.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
Diminished total loss by [Number]% by implementing effective operational improvements.
06/1995 to 11/2009
Support ManagerDealerpolicy – Memphis, TN,
Communicated complex technical information in user-friendly ways to both technical and non-technical customers.
Performed periodical review with team members and delivered relevant and constructive feedback.
Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
Stocked shelves with items brought forward from processed overstock.
Assessed and increased quality of service by monitoring employee and customer interactions.
Improved team performance by devising successful training methods and programs.
Maximized coverage during key hours by preparing effective schedules.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Coordinated work of [Number] employees by offering clear direction and motivational leadership.
Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.
Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
Supervised [Number][Job title]s completing efficient daily [Task] and [Task].
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Education and Training
Expected in 06/1981
High School Diploma: Waipahu High School - Waipahu, HI GPA:
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