Department Manager Resume Example
Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Bilingual and comfortable working with any level of management. In recent years due to management experience I learned how to order with a system called CAO (Computer Assisted Ordering) where you scan items and the system forecast your sales and projects how many cases of a certain product you would sale and automatically orders you cases of the product for the next shipment. The System also allows me to control what i can order whether for displays or shelf if needed and gives me access to distribution orders and information pertaining to product and quantity
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- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coached, trained and mentored new team members and manager trainees.
- Performed opening and closing duties as part of management team, including cash management.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coordinated work schedules and distributed tasks to employees in GM department.
- Handled shift overstock, restocking and inventory control.
- Reduced process gaps, effectively managing and training 10-15 employees on best practices to ensure optimal productivity.
- Followed all safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Supervised 2 full-time and 1 part-time employees.
- Entered order details into the system and inputted updates accordingly using CAO (Computer Assisted Ordering).
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Communicated and coordinated planogram execution with store management.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Stay up to date with sales and product movement
- Processed payments and maintained accurate drawers to meet financial targets.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Created attractive product displays to enhance customer experiences and boost sales.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Packaged or bagged purchases, assisting customer with purchase and in-vehicle loading.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered questions and informed customers of current sales and promotions.
- Escorted customers to desired merchandise location.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Executed as many as price checks per shift by checking storage room for items.
- Maintained store cleanliness and sanitation through sweeping store.
- Delivered exceptional customer service by greeting over hundreds of daily customers and directing to desired items.
- Worked with supervisor and Store Management to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
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Resume Overview
School Attended
- San Fernando Senior High School
- Los Angeles Mission College
Job Titles Held:
- Department Manager
- Hardlines Team Member/Produce Clerk/Cashier
- Courtesy Clerk
- Guest Service Representative/Hardlines Team Member
Degrees
- High School Diploma
Some College (No Degree) : Liberal Arts And General Studies
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