Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Proactive Customer Service Manager with excellent time management skills and the ability to multi-task while working within the parameters or deadlines and time constraints of the company and/or the customer. Offering more than 25 years of hands-on experience in retail operations, customer service, and customer satisfaction. Disciplined and professional, committed to not only driving sales goals, but ensuring above and beyond customer satisfaction and expectations. Results-driven Customer Service Executive offering over 25 years of Customer Service experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.

  • Supply and inventory management
  • Department Head
  • Order processing
  • Retail
  • Rules and regulations
  • QA
  • Supervisor
  • Training and mentoring
  • Staff development
  • Consultative and relationship selling
  • Profit and revenue-generating strategies
  • Issue and conflict resolution
  • Cross-cultural sales background
  • Sales process
  • Rapport and relationship building
  • Contract development and management
  • Promotional sales events
  • Systems and automation applications
  • Social media savvy
  • Complex project negotiations
  • Compelling leadership skills
  • Sales tracking
  • Service-driven sales
  • Client relations and retention
  • Proficient in Excel
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Quality assurance controls
  • Persuasive
  • Microsoft and IOS software proficiency
  • CRM
  • Deadline-oriented
  • Expertise in sales
  • Focused on customer satisfaction
  • Superior computer skills
  • Research ability
  • Workforce Management
  • Customer Service
  • Product Knowledge
  • Skilled multi-tasker
  • Account management
  • Project management
  • PC proficient
  • Mail management
  • Recordkeeping and bookkeeping
  • Business writing
  • Insurance eligibility verification
  • Cash deposit preparation
  • Travel administration
  • Program file distribution
  • Advanced MS Office Suite knowledge
  • Timeline Planning and Management
  • Account balancing reconciliation
  • Accounting support
  • 10-key proficiency
  • Excel spreadsheets
  • Back office operations
  • Detailed meeting minutes
  • Microsoft
  • Document retrieval
  • Transporting files
  • Technologically savvy
  • Memo preparation
  • CRM and office management software
  • Proposal writing
  • Sensitive material handling
  • Data entry documentation
  • Records management systems
  • Tech-savvy
  • Professional and mature
  • Negotiation
  • Appointment scheduling
  • Confidential document control
  • Invoicing and billing
  • Phone call answering
  • Staff training and development
  • Expense reporting
  • Business Planning
  • Data organization
  • Proofreading
  • Administrative operations
  • Certified Microsoft Office Specialist
  • Account reconciliation
  • Database entry
  • Medical terminology
  • Dedicated team player
  • Organization and efficiency
  • Scheduling and calendar management
  • Project Planning
  • Strong negotiation abilities
  • Ability to manage files
  • Great planning skills
  • Knowledge of leasing and market conditions
  • People skills
  • Organizational skills
  • Critical thinking
  • Working collaboratively
  • Report creation
  • Report generation
  • Credit card payment processing
  • High-energy attitude
  • Product organization
  • Adaptive team player
  • Microsoft Office expertise
  • Retail sales customer service
  • In-store support
  • Sales expertise
  • Senior leadership support
  • Shipping and receiving understanding
  • Stockroom procedures
  • Quality control
  • Store maintenance
  • Clerical support
  • Office equipment proficiency
  • Customer relations
  • Courteous demeanor
  • Process optimization
  • System implementation
  • Inbound and Outbound Calling
  • Problem-solving abilities
  • Data evaluation
  • Promotional support
  • Customer relations
  • Project management abilities
  • Call Center Operations
06/2019 to 04/2020
DEPARTMENT MANAGER, Department Sales Manager Home Depot Caldwell, ID,
  • Responsible for greeting customers, attending to their needs in locating merchandise, order requests, purchases and/or returns.
  • Role Model and Mentor guiding, informing and coaching association in store requirements and policies with the objective of maintaining a high quality of customer service, production, and nothing less than 100% customer satisfaction.
  • Working alongside various colleagues and staff to ensure goals, objective, and marketing thresholds are not only met but exceeded.
  • Operating various points of sales systems (POS) and all its related components; researching, producing, and auditing various customer purchase information as needed.
  • Professionally addressing and resolving all challenges presented by either colleagues or customers with confidence, accuracy, positive feedback, and the utmost customer satisfaction.
  • Worked closely with sales associates to complete tasks.
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Discussed strategic objectives to establish department priorities, mentoring staff with feedback and consistent follow-up.
  • Managed team execution of key initiatives to maintain operational excellence within department.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supported audit compliance to enforce department and stockroom controls.
  • Communicated with merchant and vendor partners to coordinate merchandise returns and damaged products.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Executed departmental budgets to minimize operating expenses and maximize revenue.
  • Analyzed internal and external customer behaviors, trends and preferences to create promotional programs.
  • Aided in negotiation with vendors and suppliers to reduce overall costs.
04/2017 to 07/2019
  • Greet guests professionally anytime during their visit, always ensuring that their needs are being met.
  • Verifying and confirming the guest’s information that is obtained during check-in and/or check-out for accuracy and validity and providing detailed receipts upon request.
  • Verifying and confirming room rate, selection or room, location, electronic room coding, and advising guests of programs, specials, and available amenities on and off the property.
  • Responsible for accurate financial record keeping, during daily auditing.
  • All sales including but not limited to beverage, food, and guest bookings.
  • Auditing, posting, balancing, and reconciling of all daily transactions to ensure its accuracy.
  • Locating and resolving all discrepancies without sacrificing customer satisfaction.
  • Responding to guest inquiries or concerns professionally with great customer satisfaction in its resolution.
  • Retrieve and relay any messages or discrepancies to guests in a timely and professional manner.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Assisted hotel guests with check in and out procedures courteously.
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Documented wake-up requests and set up automatic calls in system.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Secured guest valuables in main safe or individual boxes.
03/2010 to 07/2018
  • Providing first class individualized yet professional personal customer satisfaction either via phone or by hands-on demonstrations of the latest technology, device functions, plans and pricing options.
  • Assisting customers with questions regarding new devices or plans.
  • Always ensuring 100% accuracy.
  • Assisting customers with their initial setup, data transfer, equipment questions or functions and educating customers on various operational abilities.
  • Upsell new inventory items and services based on customer needs.
  • Providing solutions above and beyond device, service plan, and accessories by listening to the customer.
  • Consult and follow-up with customers in an effort to streamline technology requirements, complete and total understanding of products and services and ensuring 100% customer satisfaction.
  • Work closely with in-house business sales and management teams to ensure goals are being met.
  • Trouble shooting any technical issues and educating customers in various software downloads, demonstration of features, products, services, and replacement options.
  • Listening to the customer and their needs and being able to resolve and transition any issues.
  • Engaging with all customers for their service and sales needs with patience and professionalism and 100% satisfaction guaranteed.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Acted as initial contact in addressing customer concerns.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Negotiated and closed deals with minimal oversight.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Prepared cash deposits up to no set amount with zero discrepancies.
  • Surpassed daily sales goals by cross-selling by promoting additional products.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
Education and Training
Expected in 05/2006
Expected in 05/1999
High School Diploma:
Additional Information
  • Authorized to work in the US for any Employer

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