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Department Manager Resume Example

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DEPARTMENT MANAGER
Professional Summary

To secure a pharmacy technician position within a well organized and highly professional retail or non-retail pharmacy. To use past sales, management, education, and other medical experience to perform at my highest ability and positively impact pharmacy standards and customer service by using what I have learned in my past retail career and through my education and medical training. To use my knowledge of the company for the benefit of the pharmacy team and business as a whole. To follow and learn from, and professionally support, contribute, and fully benefit from the team through my example, knowledge, abilities, and attitude.

Licenses

Pharmacy Technician Graduate

Healthcare Provider CPR (BLS)/AED and First Aid Certified

Bloodborne Pathogens Certified

Skill Highlights
  • Exceptional patient care and interaction
  • Excellent telephone etiquette
  • Extensive medical terminology knowledge
  • Pharmaceutical distribution familiarity
  • Pharmaceutical storage awareness
  • Abbreviations comprehension
  • Inventory management
  • Drug utilization review
  • Efficient and accurate
  • Strong decision-making ability
  • CPR certification
Professional Experience
Department Manager
January 2010 to October 2012 Petco － Cary, NC
  • Manages and runs a store of over 20 associates in the general manager's absence.
  • Achieves dog and cat department budgeted sales goals, gross margin, merchandise, and shrink targets.
  • Manages inventory levels of stock and backroom.
  • Manages reported budgeted expense rates and budgeted contribution.
  • Accountable for driving sales in all dog and cat departments of the store.
  • Provides training and coaching in GUEST and product knowledge to associates daily on the sales floor and on a daily basis.
  • Effectively organize and price all clearance merchandise for the department.
  • Manages and coaches sales associates in providing great customer service and in performing their assigned task with the objective of achieving budgeted sales.
  • Provides quick and courteous service to all customers.
  • Ensures all OSE standards are maintained throughout the store.
  • Ensures the store is opened and closed in compliance with all policy and procedures.
  • Adhere to and promotes established safety procedures.
  • Ensures that proper scheduling is being maintained in the department to ensure in-stock goals and customer service during peak hours.
  • Trains store associates and assists in the hiring process.
Retail Store Manager
January 2007 to January 2010 Lindt Chocolate － Raleigh, NC
  • Lead and managed a team of up to 10 sales associates.
  • Understood and enforced company policy and procedures.
  • Operated a point of sale program and assisted in returns, exchanges, and price adjustments.
  • Oversaw and preformed cash pickups and authorized paid outs.
  • Handled disciplinary action when needed by the use of performance evaluations, touch bases, and personal improvement plans.
  • Encouraged the team to set goals daily and reach them by the end of their shifts by motivating touch bases and a positive attitude.
  • Processed shipment, ordered product and supplies.
  • Monitored temperature logs as well as offsite temperature.
  • Opened and closed the store by following proper procedures including printing daily paperwork, making cash deposits, setting alarms, and locking the gate.
  • Ensured that all pass codes and personal alarm codes were not being shared among employees.
  • Held monthly store meetings to update the team about new policies, procedures, product information, and concerns.
  • Constantly focused on ways to expand the business by revising lease lining skills and working with mall management in finding adequate incentives to bring more customers into the store.
  • Increased our business to business focus and sales.
  • Kept up with product rotation and properly followed the discounting policy when dealing with products reaching their best by dates.
  • Trained chocolate advisors, shift supervisors, and assistant managers to take on extra responsibilities so that they could move up within the company.
  • Properly executed all floor sets, product promotions, and marketing schemes.
  • Kept up with daily cleaning checklists.
  • Filed paperwork on a weekly basis and correctly stored sales archives.
  • Created store schedules and complied with the teams requested days off where possible.
  • Stayed within payroll budget and reviewed and approved payroll on a daily, weekly, and monthly basis.
  • Kept up with personal and team members key performance indicators.
  • Issued and used observation feedback forms regularly.
  • Compiled and issued annual reviews on all members of the team.
  • Recruited, interviewed, and hired new employees when necessary.
  • Increased average dollar per sale by up selling.
  • Increased units per transaction by adding on at the register.
  • Complied and participated with all upper management requests, conference calls, policies, and changed procedures.
  • Met daily, weekly, and monthly paperwork and sales tracking deadlines.
Sales Associate
January 2007 to January 2009 Aeropostale － Raleigh, NC
  • Greeted customers upon arrival Informed all customers of current promotions and deals.
  • Assisted with censoring and sales floor safety procedures.
  • Regularly used a point of sale register and preformed returns and exchanges.
  • Participated in the cleaning and organization of the store.
  • Merchandised and preformed regular floor sets.
  • Helped customers make smart purchases by assisting in coordination and comforting reassurance.
  • Managed and cleaned fitting rooms.
  • Organized stock room and marketing signs.
Assistant Store Manager
January 2003 to February 2007 Pacsun － Durham, NC
  • Co-managed a team of up to 20 employees.
  • Maintained and upheld policy and procedure.
  • Assisted in conducting store meetings.
  • Continually proved myself as an excellent example of selling techniques to other team members.
  • Control fitting room areas.
  • Assisted in back stock organization.
  • Accepted shipment.
  • Lead the Pac 10 qualities of exemplary standards and enforced them to all team members.
  • Helped customers with the shopping experience.
  • Ran registers and preformed returns, exchanges, price adjustments, and cash pickups.
  • Took daily deposits promptly to the back.
  • Open and closed the store.
  • Restocked, merchandised, and regularly executed floor sets by the deadline times.
Education and Training
High School Diploma : 2007 Keystone National High School － Bloombsburg , PA GPA: Member of Delta Tau Epsilon Honors Society. Graduated Summa Cum Laude GPA: 3.95

Member of Delta Tau Epsilon Honors Society.

Graduated Summa Cum Laude

3.95 GPA
Associates Degree : Medical Assisting, 2010 ECPI School of Technology － Raleigh, NC GPA: Member of Phi Theta Kappa Honors Society. Graduated Summa Cum Laude GPA: 3.95

Member of Phi Theta Kappa Honors Society

Graduated Summa Cum Laude

3.98 GPA
Working in the Pharmacy Certificate : Pharmacy Technology, 2015 Fayetteville Technical Community College － Fayetteville, NC

Graduated with Honors

Coursework in Pharmacy Technology, Pharmacology and Pharmacy Law
Work History
Assistant Manager
April 2015 to September 2015 Lids － Raleigh, NC
General Manager
April 2013 to November 2013 Yogurt Mountain － Raleigh, NC
Manager
February 2012 to April 2013 Taza Grill － Raleigh, NC
Manager
March 2010 to October 2012 Petco － Cary, NC
Store Manager
February 2007 to November 2010 Lindt Chocolate － Raleigh, NC
Assistant Manager
March 2003 to April 2007 Pacsun － Raleigh, NC
Skills

Pharmacology and Other Medical Knowledge

Professional Medical Setting Qualities

Punctual

Organized

Proficient Computer and Point of Sale Understanding

Customer Service Satisfaction

Extensive Management Experience

Payroll, Marketing, Selling, Merchandising, Scheduling Understanding

Hiring and Coaching Experience

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Resume Overview

Companies Worked For:

  • Petco
  • Lindt Chocolate
  • Aeropostale
  • Pacsun
  • Lids
  • Yogurt Mountain
  • Taza Grill

School Attended

  • Keystone National High School
  • ECPI School of Technology
  • Fayetteville Technical Community College

Job Titles Held:

  • Department Manager
  • Retail Store Manager
  • Sales Associate
  • Assistant Store Manager
  • Assistant Manager
  • General Manager
  • Manager
  • Store Manager

Degrees

  • High School Diploma : 2007
    Associates Degree : Medical Assisting , 2010
    Working in the Pharmacy Certificate : Pharmacy Technology , 2015

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