Qualified Manager with four years in fast-paced customer service and call center environments. Personable and professional under pressure and can manage stressful situations professionally. Management skills and driven to exceed sale goals and build long term relationships with customers. I will deliver positive experiences for customers or clients through high-quality customer service. I am a Customer service professional who is skilled in training staff and establishing rapport with clients. I am self-motivated with exceptional communication and computer capabilities. Friendly sales associate adept at working in diverse retail and customer service environments. Can handle high call volumes with either unsatisfied or satisfied customers and energetic. I am always looking to improve myself and the company, if given the necessary tools.
Trusted key holder
Creative problem solver
Exceptional communication skills
Strong client relations
Training development aptitude
Proficient in cash management
Shipping and receiving professional international sales support
Team player mentality
Time management ability
Strategic sales knowledge
business structure and improvement
Casualty auto insurance
Client relations expert
Active Property and Casualty Insurance License with the Wyoming Department of Insurance
Complaint handling and resolution
Complex problem solver
Thrives under pressure
Department ManagerApr 2010 to Aug 2014 McDonalds - Cheyenne, WY
ran areas of the store, was in charge of shift management.
made sure Employee's followed procedures, safety, security, team work, and Store cleanliness.
Handled customer complaints and concerns, answered questions by phone or face to face with all customers, employees, and management.
If given the tools to understand the functional day to day job-I will step up above and beyond normal standards.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Scheduled weekly inventory pickups and deliveries with vendors.
Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Assisted customers with food selection, inquiries and order customization requests.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Provided ongoing guest service, always made sure each customer felt welcome and was invited back Maintained cleanliness and presentation of stock room and production floor.
Directed calls to appropriate individuals and departments, answered phones, scheduled events or staff, managed meetings.
Built long-term customer relationships and advised customers on purchases and promotions.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Helped drive sales goals and achieve monthly quotas.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Routinely answered customer questions regarding merchandise and pricing.
Learned, referenced, and applied product knowledge information.
Participated in physical inventory counts every time period.
Recommended alternative items if product was out of stock.
High School Diploma2012East High School - Cheyenne, Wy
Continuing education in Property & Casualty Insurance
Continuing education in Business, marketing, and sales
Cheyenne Wyoming 82001
Place of Birth: Cheyenne, WY
Date of Birth: January 26th, 1994
Present Resident in Cheyenne, WY
Status: Married with 2 children (age 2 & 1)
Hobbies: when not at work-time with my children and husband, traveling, hunting, fishing, camping, boating
accounting, administrative, cash management, closing, communication skills, Creative problem solver, addressing customer concerns, clientele, client relations, customer service, functional, international sales, inventory, invoicing, marketing, meetings, POS systems, pricing, quick learner, receiving, safety, sales, scheduling, Shipping, staffing, Strategic, team work, Training development, visual displays,