department manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Employment/Fulltime Qualifications Strong work ethics-Team player-Detail orientated-Leader skills-People skills-Creative- Positive attitude.

Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

  • Customer service
  • Human Resources
  • Nursing/Psychology
  • Receiving
  • Rehabilitation
  • Retail
  • Sales
  • Supervisor
  • Merchandising knowledge
  • Inventory control procedures
  • Excellent communication skills
  • Outgoing personality
  • Customer- and service-oriented
  • Time management ability
  • Retail merchandising expertise
  • Sales expertise
  • Listening skills
  • Superb time management
  • Inventory management
  • Product Sales
  • Reliable and punctual
  • Team player mentality
Education and Training
University of South Dakota Vermillion, SD Expected in 05/1987 Associate Degree in Human Resources/Counseling : Drug And Alcohol Rehabilitation/Psychology - GPA :
Academy of USPS Sioux Falls, SD, Expected in 03/2018 Certification : Delivery/Distribution - GPA :
Academy of Walmart Sioux Falls, SD, Expected in 03/2019 Certification : Core/Area Specific Retail - GPA :
H&M - Department Manager
Mentor, OH, 10/2018 - Current
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Erickson Living - Hostess/Server/Cashier
Matthews, NC, 04/2015 - 02/2018
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Ace Hardware - Supervisor
Saint George, UT, 05/2012 - 01/2015
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Directed and motivated team of 12 inmates in kitchen setting.
JC Penney Co Inc. - Sales Associate/Window Treatments
City, STATE, 01/1999 - 06/2011
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Won store sales competition for District Sales.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.

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Resume Overview

School Attended

  • University of South Dakota
  • Academy of USPS
  • Academy of Walmart

Job Titles Held:

  • Department Manager
  • Hostess/Server/Cashier
  • Supervisor
  • Sales Associate/Window Treatments


  • Associate Degree in Human Resources/Counseling
  • Certification
  • Certification

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