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department manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic leader with eight years of progressive leadership experience in retail operations. Recognized for team engagement and development, fostering a positive culture and work environment. Success in developing and executing both strategic and tactical initiatives to drive the bottom line. Agile leader and performer that thrives in a fast-paced environment.

Education
Miami University Middletown, OH Expected in 05/2008 Associate of Science : Business Management - GPA :
Certifications
  • Power equipment certified
  • SafeServ certified in state of OH (current)
  • CPR certified
Work History
H&M - Department Manager
Milford, CT, 01/2011 - 09/2020
  • Staff Management - Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Customer Focused - Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Sales, Marketing, and Fianancial Budgeting Expertise - Pursued revenue development strategies to keep department aligned with sales and profit targets. Exceeded those targets by >5% 2014, 2015, 2018. >10% 2016, 2017, 2019.
  • Staff Training and Development - Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness. Maintained and surpassed goal 33% gross margin over all sales.
  • Staff Management - Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Buying, Marketing and Logistics Experience - Managed back-stocking, restocking and inventory control procedures. Kept overhead expense spending at an all-time low 2005-2008.
  • Recruiting and Hiring - Responsible for interviewing, hiring, and scheduling.
  • Effective Leader - Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Cadia Healthcare - Assistant General Manager
Charlottesville, VA, 08/2015 - 09/2018
  • Cultivated Performance-based Culture - Responsible for reviewing and approving payroll, PNL statements, and meeting quarterly sales goals in both projected and comp sales categories. Held department managers accountable for maintaining overall gross numbers and 30%+ sales margin.
  • Punctual and Precise - Oversaw weekly facility repairs and routine maintenance for >200,000 square foot retail facility including acquiring bids and preparing contracts.
  • Key Decision Maker - Primary key holder responsible for opening/closing store on a daily basis, and responding to alarm/emergency calls at all times.
  • Leading By Example - Engaged team members and improved performance by delivering daily updates and conducting weekly meetings to obtain feedback and convey new policies.
  • Persistent - Built and strengthened area partnerships to reap benefits such as new revenue channels and enhanced public awareness.
  • Focused - Managed budget implementations, employee reviews, training, schedules and merit reviews.
Macy's, Inc. - Vendor Specialist
Northridge, CA, 04/2008 - 12/2010
  • Worked with outside vendors to resolve QA problems, improve operations and provide exceptional customer service.
  • Trained store team members on new product lines and provided consumer support post sales.
  • Built various store displays, maintained literature and POP.
  • Completed tasks in store on vendor behalf regarding inventories, rotating product, RGAs, and assembly.
Altru Health System Clinic - Health Unit Coordinator
Grafton, ND, 10/2007 - 03/2009
  • Ordered department supplies and kept check on inventory levels.
  • Communicated with patients, ensuring that medical information was kept private.
  • Took insurance information, processed discharge paperwork and entered health insurance information.
  • Took calls from area physicians regarding patients at hospital and scheduled follow up appointments.
Accomplishments
  • Achieved rank of Life Scout in BSA.
  • Managed and led a team of 157 Retail Sales Associates.
  • Opened multiple new locations as sales team member and management roles.
  • Received neighborhood hardware store of the year award at Evendale location.
  • Won company training award in 2014 for most promotions out of store company wide.
  • 1st in region sales (INDY/KY/OH) 2018 and 2019
  • Promoted 13 team members out to level of Assistant Store Manager as Department Manager.

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Resume Overview

School Attended

  • Miami University

Job Titles Held:

  • Department Manager
  • Assistant General Manager
  • Vendor Specialist
  • Health Unit Coordinator

Degrees

  • Associate of Science

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