Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering [Number] years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of [Type] department. Motivated [Type] manager with demonstrated knowledge of [Industry] best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing [Number] years of experience in field and ready to take on challenging, growth-oriented role with [Company].

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
  • Detail-oriented
  • Customer focused
  • Ability to work well with others as well as independently
  • Solution oriented
  • Ability work well under pressure and in fast-paced environments
Work History
Department Manager/Community Development Coordinator, 09/2015 to Current
Auto Plus Pep BoysNorth Little Rock, AR,
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
  • Continuously encouraged all employees within Pick-up department to present positive, exemplary image to customers through displaying immediate acknowledgement, smiling and a positive, solution oriented attitude
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Identified and diminished performance gaps by coaching and supervising 6-7 subordinates
  • Reconciled daily pick-up transactions to log what packages were delivered, yet to be delivered, lost in transit and what packages were picked up by customers
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Developed and implemented interactions within the community through a volunteer and donation assistance basis
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Staging Coordinator/Customer Service Liaison, 10/2005 to 07/2009
JC Penney Co Inc.City, STATE,
  • Kept Women's and Junior's areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Investigated and resolved customer inquiries and complaints quickly
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Designed and implemented floor plans for various departments, including
  • Efficiently managed stock needs by increasing and adjusting inventory based on customer needs vs. sales
Staging Coordinator/Customer Service Liaison, 08/1999 to 08/2005
JC Penney Co Inc.City, STATE,
  • NOTE: Same skills as above. Transferred from Louisiana to Texas as a result of Hurricane Katrina
Store Manager, 02/1992 to 07/1999
Steak Escape Of New OrleansCity, STATE,
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
  • Created work schedules according to sales volume and number of employees
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns
  • Oversaw daily operations of [Type] start-up, including staffing and training, [Type] compliance, inventory control and financial functions
  • Maintained proper product levels and inventory controls for [Type] merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
  • Drove branch sales to achieve [Number]% ranking among [Number] locations company-wide during [Timeframe]
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows
  • Reported to district manager regarding all store and staff issues, financial goals and sales
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software]
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste
  • Generated repeat business by delivering exceptional customer service and positive engagement
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions
High School Diploma: , Expected in 05/1989
L.B. Landry Senior High School - New Orleans, LA,

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School Attended

  • L.B. Landry Senior High School

Job Titles Held:

  • Department Manager/Community Development Coordinator
  • Staging Coordinator/Customer Service Liaison
  • Staging Coordinator/Customer Service Liaison
  • Store Manager


  • High School Diploma

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