Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Remarkable Service associate providing superior level of customer service to guests and prospective guests. Proven ability to run front desk, keep customers satisfied and resolve any conflicts that may arise.

Technically-savvy, friendly, punctual and always prepared for any challenge.

Cheerful service associate with 3 years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, Professional and Reliable. Expert at prioritizing guest needs and stepping in to help customers during busy hours.

Skilled Department manager with highly customer service-oriented, organized and possessing strong time management skills. Willing to work flexible schedule.

  • Dining crew workflow optimization
  • Menu memorization
  • Bussing expertise
09/2019 to 12/2019 Department Manager/Cashier Holiday Inn Club Vacations | Conroe, TX,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Balanced workloads to meet targets without overtaxing employees.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Utililzed excellent math skills to maintain accurate inventory levels.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Supervised 3 full-time and 3 part-time employees.
  • Ensured that all department employees presented positive, exemplary image to customers.
05/2019 to 08/2019 Cashier Ross | City, STATE,
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
11/2015 to 03/2017 Hostess/Cashier Frank The Pizza King | City, STATE,
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Answered telephone to provide establishment information and take party reservations.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Inspected restrooms for cleanliness and availability of supplies 5-10 times per shift.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Checked dining and serving areas every 10-20 minutes to verify proper cleanliness and readiness for guests.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked menus to verify current selection availability and cleanliness.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered questions about food and order statuses for waiting customers.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Guided guests to appropriate seating for party size, provided with menus, water, and utensils.
Education and Training
Expected in 10/2018 High School Diploma | Engage Academy, Lafayette, CO, GPA:
  • Promoted to Department manager within 2 months of employment.
  • Helped store maintain a 95% customer satisfaction rate on secret shopper surveys.
  • Increased team productivity with morale-boosting incentives.

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Resume Overview

School Attended

  • Engage Academy

Job Titles Held:

  • Department Manager/Cashier
  • Cashier
  • Hostess/Cashier


  • High School Diploma

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