department manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.
High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player capable of working well independently.
Skills
Multi-line phone systems
Supply stocking
Greeting guests
Correspondence management
Experience
08/2016 to Current
Department ManagerRalph Lauren – Lutz, FL,
Balanced workloads to meet targets without overtaxing employees.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Enforced safety rules and other policies to protect employees and minimize company liability.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Delegated work to staff, setting priorities and goals.
Greeted and assisted all customers daily in high-traffic retailer.
Treated associates with fairness and respect, providing recognition of accomplishments.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
08/2014 to 08/2016
Call Center RepresentativeLkq Corp – Lawrence, MA,
Prepared, completed and processed customer account forms and database changes.
Documented customer inquiries and feedback, including service delivery suggestions, in company database.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Documented conversations with customers to track requests, problems and solutions.
Explained key information regarding products and services to customers to encourage informed decision-making.
Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Consulted with customers to determine best methods to resolve service and billing issues.
10/2010 to 10/2014
Hotel Front Desk ClerkBmi Hospitality Management – Everett, WA,
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Monitored reservations to track incoming parties and special events.
Managed all front desk operations for busy high-volume hotel.
Secured guest valuables in main safe or individual boxes.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Arranged special accommodations for guests to maintain optimal satisfaction
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Managed customer complaints and rectified issues to complete satisfaction.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
10/1999 to 10/2009
Casino Cage CashierWyndham Hotels & Resorts Inc. – New Orleans, LA,
Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
Adhered to security protocols and cash-handling best practices to maintain correct totals.
Provided prompt, high-quality guest service, including slot machine payouts and guest prize redemption, to meet diverse guest needs.
Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
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