department manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 9 years of hands-on experience in retail and warehouse operations. Proficient in customer service, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of a multitude of different departments throughout my career. Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Skills
Relationship building and management
Operations
Team Leadership
Safe equipment operation
Daily vehicle inspections
Forklift Operation
Equipment Operation
Material Safety Data Sheets
Hazardous Waste Storage
Microsoft applications proficiency
Organization
Cash register operation
Customer service
Critical thinking
Compassion
Detail-oriented
Multitasking abilities
Receiving
Sorting
Warehouse safety
Safety and compliance
Work History
Department Manager, 05/2019 to Current Ralph Lauren – Oak Brook, IL,
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Managed overstocking, restocking and inventory control procedures during shift.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Increased efficiency and team productivity by promoting operational best practices.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Sales Associate, 12/2018 to 05/2019 Dash In – Arnold, MD,
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Engaged with customers to effectively build rapport and lasting relationships.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Communicated with customers to understand needs and recommend appropriate solutions.
Provided first-rate service to all customers and potential customers.
Helped resolve client problems quickly with superior customer service.
Listened to customer details and offered matching solutions to meet wide range of requirements.
Promoted and up-sold products and services to meet needs of customers.
Responded to telephone and in-person requests for information.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Associate, 06/2018 to 12/2018 Fidelity Investments – Lake Forest, MD,
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Kept front check out area clean and organized for efficient service.
Processed payments and returns with accuracy and efficiency.
Answered customer telephone calls promptly to avoid on-hold wait times.
Followed through with client requests to resolve problems.
Delivered prompt service to prioritize customer needs.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assisted call-in customers with questions and orders.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Gained in-depth understanding of company products, systems and policies to give customers expert support.
Associate, 04/2012 to 06/2018 Heidrick & Struggles – Stamford, CT,
Managed customer relations and customer service through daily communication and interaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maximized customer interactions by promptly identifying needs and wants.
Maintained heavy workload with efficient and deadline-oriented mindset.
Collected, arranged and input information into database system.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Shelved new and returned inventory according to proper storage procedures.
Conducted inventory and restocked items throughout day.
Trained in diverse pieces of equipment and useful attachments to handle any team need.
Operated forklift, reach truck, order picker, and electric pallet jack equipment to complete safe and efficient work. Also trained other associates on equipment
Compared shipping orders and invoices against contents received to verify accuracy.
Orchestrated efficient routing by producing accurate shipping documentation and package labels.
Worked with inventory managers and unloaders to plan deliveries.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Moved shipment materials to and from designated areas using lift and hand trucks.
Education
No Degree: Law Enforcement, Expected in to Yuba College - Marysville, CA GPA:
GED: , Expected in to Marysville High School - Marysville, CA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.