Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Enthusiastic clerical professional with 18 years of experience helping customers and teammates in the Customer Service environment. Gifted at maintaining upbeat attitude while greeting and interacting with customers, answering calls, counting and recording large sums of money. Highly organized and accurate when entering data in Microsoft and maintaining filing systems.

  • Staff development
  • Training and mentoring
  • Issue and conflict resolution
  • People skills
  • Rules and regulations
  • Department Head
  • Departmental activities
  • Brand management
  • Team supervision
  • Safety
  • Process monitoring
  • Organization
  • Friendly, positive attitude
  • First Aid/CPR
  • Office equipment operations
  • Multi-line telephone skills
  • Multitasking and prioritization
  • Service-oriented mindset
  • Security understanding
  • Flexible
  • Organization and efficiency
Department Manager, 10/2003 - 01/2021
Kaiser Permanente Pleasanton, CA,
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Followed all safety protocols and company processes and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Supervised ten to fifteen full-time and fifteen to fifty part-time employees.
  • Performed opening and closing duties as part of management team, including cash management.
  • Coached, trained and mentored new team members and manager trainees.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Coordinated work schedules and distributed tasks for fifty to sixty five employees in three departments.
Office Manager/Receptionist, 02/2001 - 09/2003
Neora Farmers Branch, TX,
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Answered calls to help over twenty five customers each eight work period .
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Prepared packages for Fed Ex, UPS, DHL, and USPS deliveries and coordinated timely shipments.
  • Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of twenty to twenty five Internet Security Managers and teams.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed more than twenty to thirty incoming calls per day.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted visitors by escorting them to appropriate personnel and answering average of twenty to thirty five calls and emails daily.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Rendered information to callers and drafted office emails.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
Lab Assistant, Assistant Team Lead, 03/1988 - 09/1992
Compuchem Labs City, STATE,
  • Collected and processed specimens in medical environment.
  • Produced and submitted laboratory documents and reports per compliance requirements.
  • Sanitized workstations and instruments to avoid cross-contamination.
  • Participated in team collaboration initiatives to plan for company's future growth.
  • Recorded and reported test results accurately according to established procedures.
  • Directed truck loading and unloading, freight flow, backroom organization, merchandise ticketing, shelf stocking and inventory management and reconciliation
  • Promptly and efficiently distributed specimens to different facilities and labs.
  • Maintained inventory of supplies and equipment by creating record of all stock.
  • Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
  • Performed Receiving, Sorting and Aliquoting tasks according to standards.
Education and Training
Associate of Applied Science: Accounting, Expected in 05/2004
Durham Technical Community College - Durham, NC
Additional Information

Completed Basic Shift Management, Advanced Shift Management, Employee Management Procedures, Shift Into Over Drive, ServSafe Certifications every three to five years, trained in Orientation Procedures including proper I-9 completion.

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School Attended

  • Durham Technical Community College

Job Titles Held:

  • Department Manager
  • Office Manager/Receptionist
  • Lab Assistant, Assistant Team Lead


  • Associate of Applied Science

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