department manager resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Administrator who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills
Professional telephone manner
Solid problem solver
Supply and inventory management
Retail
Training and mentoring
Multitasking
POS system operation
Customer service
People skills
Friendly, positive attitude
Decision-making
Work ethic
Problem resolution
Time management
Scheduling and calendar management
Billing and invoicing
Conflict mediation
Merchandising proficiency
Experience
Department Manager, 06/2002 to Current Kaiser Permanente – Harbor City, CA,
Worked closely with sales associates to complete tasks.
Followed safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Handled first shift overstock, restocking and inventory control.
Balanced workloads to meet targets without overtaxing employees.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Assigned tasks based on operational needs and individual strengths.
Zone Merchandise Supervisor, 06/2002 to Current Walmart – City, STATE,
Analyzed staff performance and recommended changes to initiate operations improvements in store.
Developed and maintained effective activity schedule and zone compliance with established timeframes.
Monitored all placements for store ads and allocated resources appropriately.
Analyzed store observation programs and validated various store process.
Managed and evaluated financial documents, prepared reports and initiated sales decisions.
Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
Placed prices and descriptive signage to enhance displays and promote items.
Assessed purchasing needs and reviewed in-store sales and inventory levels.
Built and maintained high performing teams by identifying top talent and focusing on growth and development while coaching and mentoring.
E-Commerce Personal Shopper, 06/2002 to Current Walmart – City, STATE,
Satisfied customers with quick, accurate service under tight deadlines.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Chose top-quality items to fulfill over 250 daily customer orders.
Followed application instructions closely and reviewed deliveries to minimize errors.
Listened to customer needs to identify and recommend best products and services.
Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Owner/Bakery Team Lead, 05/2006 to 12/2021 Sweet B's Bake Shop – City, STATE,
Measured, mixed and prepped raw materials according to company specifications and recipes.
Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Maintained temperature, sweep and sanitation logs to document proper conditions.
Designed appealing product displays to maintain unique presentation.
Created attractive dessert trays for catering events.
Oversaw baking and cooking training to assist new staff members in professional development.
Controlled spoilage by generating turn movement and maintaining monthly inventory.
Offered product samples and answered questions for wholesale customers.
Oversaw handling of special-order items for decorated cakes, cupcakes, tarts and pastries.
Designed and implemented new bakery menu to emphasize on local produce.
Maintained safe and sanitary area by checking food products' temperature and freshness.
Created brand-new recipes and specialty offerings to build bakery reputation.
Inspected products for quality assurance before display.
Controlled costs in inventory and labor to keep operations within budget.
Maintained current knowledge of pricing, ingredients, product availability and current promotion.
Helped develop successful sales and marketing promotions.
Merchandised food and garnishes for serving presentation.
Education and Training
: , Expected in to Youngstown State University - Youngstown, OH GPA:
Certificate: Medical Billing And Coding, Expected in 2009 to Allied Schools - , GPA:
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