department manager resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Energetic, results-driven, committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation. Adeptly navigates cost-concern and workforce-management issues to maintain streamlined operations.
Skills
- Training and Development
- Work Planning and Organization
- Budgeting and Forecasting
- Cost Planning
- Verbal and Written Communication
- Performance Management
- Supply and Inventory Management
- Vendor Management
- Staff Training
- Performance Tracking and Evaluation
- Budget Management
- Teamwork and Collaboration
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Documentation and Reporting
- Project Planning
- Team Leadership
- Work Planning and Prioritization
- Team Building
- Cost Control
- Mixing Cleaning Chemicals
- Facility Maintenance
- Cleaning and Sanitizing
- Safe Chemical Disposal
- Groundskeeping
- Floor Cleaning and Buffing
- Facility Opening and Closing
- Attention to Detail
- Janitorial Equipment Familiarity
- MSDS Knowledge
- Inventory Management
- Preventive Maintenance
- Heavy Lifting
- Equipment Inspection
- Responsible and Dependable
- Multitasking and Prioritization
- Communication and Interpersonal Skills
- Productivity and Time Management
- Supply Inventory Management
- Quality Control
- Physical Stamina
- Safety Standards and Protocols
- Strong Work Ethic
- Customer Service
- Timely Paperwork Completion
- Clean Driving Record
- Crew Supervision
- Team Collaboration
- Employee Training
Education and Training
Butler RV Butler, MO, Expected in 05/2012 ā ā High School Diploma : - :
Experience
Mcdonald's - Hci - Department Manager
Sebastian, FL, 12/2019 - Current
Sebastian, FL, 12/2019 - Current
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Performed opening and closing duties as part of management team and handled cash management.
Poulin Lumber - Cashier
Milton, VT, 07/2019 - 12/2019
Milton, VT, 07/2019 - 12/2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Guardian Service Industries - Janitorial Cleaner
Alexandria, VA, 08/2016 - 02/2017
Alexandria, VA, 08/2016 - 02/2017
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
- Transported trash and hazardous waste to appropriate disposal area.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responded to emergency cleaning requests to meet client expectations.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Created inventory checklists and stocked housekeeping carts.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Used shampoos and steam equipment to periodically clean upholstery and carpeting.
- Mixed water and detergents in containers to prepare chemical cleaning solutions.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Performed frequent inspection and maintenance activities according to client expectations.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Inspected building perimeters, removed trash and swept sidewalks to keep outside areas organized and tidy.
- Took rugs and mats outside to remove dust and dirt.
- Buffed tile floors and polished wall surfaces.
The Amsterdam Cafe - Cook and Waitress
City, STATE, 04/2015 - 12/2015
City, STATE, 04/2015 - 12/2015
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up tables and counters to prepare dining and serving areas.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests for separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Discussed dining menu information to aid in decision process for senior residents.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Reviewed daily specials, menu changes and service specifications.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers about specials, upselling additional food and drink items.
- Trained new employees on restaurant procedures and plating techniques.
- Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Collected tickets and followed proper cash-handling procedures.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Brewed coffee and distributed to guests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Refilled drinks and checked with diners to meet specific needs.
- Communicated effectively with patrons, took orders and made item recommendations.
- Monitored dining rooms for safety and customer needs.
- Suggested additional items to customers to increase restaurant sales.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Provided exceptional service to high volume of daily customers.
- Made reservations for guests up to [Number] days in advance.
- Designed emergency protocols to enhance customer and worker safety.
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Resume Overview
School Attended
- Butler RV
Job Titles Held:
- Department Manager
- Cashier
- Janitorial Cleaner
- Cook and Waitress
Degrees
- High School Diploma
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