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Department Manager Resume Example

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SD
DEPARTMENT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Daily Product Inventory Customer Service Skills Accurate Cash/ Credit Card Handling
  • Food Handling Preparation Change Order Requests
  • Credit
  • Customer service
  • Customer Service Skills
  • Fork lift
  • General Manager
  • Inventory
  • Money
  • Quality
  • Sorting
  • Trainer
  • Training and mentoring
  • Issue and conflict resolution
  • Project organization
  • Inventory management
  • Organization
  • Team management
  • MS Office
  • Supervision
  • Administrative support
Experience
01/2019 - CurrentDepartment ManagerCompany Name | City, State
  • Checker's Supervise employees and work with management.
  • Place truck orders.
  • General Manager Take inventory.
  • Make schedules, maintain food cost and customer March 2015 - Present satisfaction.
  • Handle all customer complaints.
  • Handle money and deposits.
  • McDonald's Trained other employees that started, customer service, made Crew Trainer sandwiches, and also trained employees on the register.
  • Toyo Tire Drove fork lift both sit down amd stand up.
  • Inventory and quality.
  • Palletizer Processed all paperwork.
  • Operated a machine.
  • Palletizer.
  • Lifted heavy April 2014 - March 2015 tires and also tagged the tires for proper inventory.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Coached, trained and mentored new team members and manager trainees.
  • Performed opening and closing duties as part of management team, including cash management.
09/2015 - 01/2019General ManagerCompany Name | City, State
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Designed sales and service strategies to improve revenue and retention.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Collaborated with communications team to create marketing communication plan to advance business branding and sales.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Tracked weeklysales to develop senior leadership reports for business development planning.
  • Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations.
  • Oversaw all corporate communications to streamline data and information sharing initiatives.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
  • Decreased costs significantly by negotiating with vendors and suppliers for better prices.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality.
  • Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements.
04/2016 - 08/2017Palletizer/Certified Forklift OperatorCompany Name | City, State
  • Studied and remained constantly aware of production and delivery schedules, allowing informed package arrangement and preparation for destination.
  • Reviewed orders and loaded pallets properly to maintain balance and prevent boxes from falling.
  • Opened boxes, checked items against packing slips and documented damage.
  • Guided post-palletizing processes, including shrink-wrapping palletized products and conveying to warehouse or to shipping.
  • Palletized packages manually before automatic equipment was available and during automated equipment downtime, demonstrating intimate understanding of full process.
  • Loaded and unloaded trucks, operated depalletizing equipment and maintained neat and orderly warehouse and shipping area.
  • Fulfilled orders by loading and unloading pallets via lift trucks and pallet jacks.
  • Cleared jams and re-routed defective packages away from palletizer and addressed or reported malfunctions.
  • Scanned materials into and out of inventory using barcode tags.
Education and Training
Some College (No Degree): Surgical Technology
Chattahoochee Technical College | City, State
2020Associates: Business
Northcentral Technical CollegeVolunteering Habitat Humanity Interacted with people, help families in need, and worked in back sorting donations. Cartersville, GA
Certifications
Stephanie Duffey Food Safety Certified Health Department March 2018 - Present Traits
Personal Information
ACCOUNTABLE AMBITIOUS COMMUNICATOR , I take responsibility for my I am strongly driven to succeed. I am able to effectively and actions and follow through on respectfully communicate with my promises. superiors, colleagues, and staff. CREATIVE DEDICATED DEPENDABLE I have great ideas and am able to I am committed to the I can be counted on to complete think outside of the box. company's success and loyal to whatever task, objective, or job is the people and things I believe needed. in.
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Resume Overview

School Attended

  • Chattahoochee Technical College
  • Northcentral Technical College

Job Titles Held:

  • Department Manager
  • General Manager
  • Palletizer/Certified Forklift Operator

Degrees

  • Some College (No Degree) : Surgical Technology
    2020 Associates : Business

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