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Department Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

-Positive and upbeat bringing 20+ years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

-Great interpersonal communication and multitasking abilities. Energetic, results-driven Department Manager committed to maintaining the highest quality of customer excellence.

-Develops and implements innovative incentives to drive employee motivation. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

-Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

-Professional Department Manager recognized for outstanding talent for hiring, training and motivating top talent. Dynamic leader with proven ability to increase sales and meet performance goals.

Skills
  • Customer service
  • Communications
  • Problem resolution
  • Customer relationship development
  • Staff development
  • Departmental activities
  • Training and mentoring
  • Planning and coordination
Education and Training
Rhema Bible College Tulsa, OK, Expected in 05/1998 : Pastoral Studies - GPA :
Prairie State College Chicago Heights, IL Expected in : Education - GPA :
Thornwood High School South Holland, IL, Expected in 06/1979 High School Diploma : - GPA :
Experience
Bass Pro Shops - Department Manager
Charleston, WV, 04/2019 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Communicate with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly customer relationships.
  • Keep department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivate talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Determine performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Department Of Defense - Sales Associate
Silver Spring, MD, 06/2017 - 04/2019
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Established and maintained a consistent clientele base.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding sales goals.
  • Surpassed daily sales goals by at least 110% by cross-selling and promoting additional products.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Essence Care Solutions - Co-Owner/Senior Marketing Coordinator
City, STATE, 05/2015 - 12/2017
  • Created and implemented marketing and advertising strategies for strategic growth and to support company's revenue goals.
  • Effectively connected consumers with products by building cutting-edge company from ground up to fill market gap.
  • Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company by using product knowledge and affective communication skills.
  • Participated in networking events to establish and cement community ties, B2B relationships and industry connections.
  • Fostered strong relationships with customers and Facility Directors by actively attending to demand and need of Senior community by maintaining healthy communication.
Hillsong Church - Campus Director/Pastor
City, STATE, 03/2005 - 11/2015
  • Planned, staffed and directed campus operations and programs to drive education excellence and help church attendees achieve personal, goals.
  • Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
  • Developed and cultivated professional relationships with various third parties, including city officials, civic groups and members of public, improving engagement in social activities.
  • Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
  • Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
  • Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
  • Conducted special services like baptisms, weddings and funerals.

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Resume Strength

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  • Length
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  • Strong Summary
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  • Typos

Resume Overview

School Attended
  • Rhema Bible College
  • Prairie State College
  • Thornwood High School
Job Titles Held:
  • Department Manager
  • Sales Associate
  • Co-Owner/Senior Marketing Coordinator
  • Campus Director/Pastor
Degrees
  • Some College (No Degree)
  • High School Diploma

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