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Department Manager Resume Example

Resume Score: 80%

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DEPARTMENT MANAGER
Professional Summary

Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Personable Customer Service professional offering over 10 years of experience resolving account and service concerns for all customer types. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

I am a nimble precuror of knowlege that adapts quickly and effectively, rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online, and voice-based support interactions such as phone and voice chat.

Skills
  • Recruiting and Hiring
  • Business development and planning
  • Relationship building and management
  • Budgeting and reporting
  • Inter-department collaboration
  • Personnel training and development
  • Sales proficiency
  • Telemarketing expertise
  • Exceptional interpersonal communication
  • Research and due diligence
  • Effective workflow management
  • Excellent time management skills
  • Microsoft Outlook, Word and Excel
  • Training and development
  • Skilled trainer
  • Customer service and retention expertise
  • Technical Support
  • Training and mentoring
  • Customer-focused
  • Exceptional telephone etiquette
Work History
Department Manager10/2017 to 01/2019
Company Name – City, State
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Continuously encouraged all employees with similar department to present positive, exemplary image to customers through empathy and sales skills.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Analyzed and interpreted store trends with various reports to facilitate planning.
Installer Service and Sales Specialist01/2016 to 01/2017
Company Name – City, State
  • Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Motivated and trained new hire team members to meet and exceed sales goals through positive reinforcement.
Sales and Customer Service Manager01/2015 to 03/2016
Company Name – City, State
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Initiated task schedule to distribute employees based upon individual strengths and familiarity within certain geographical areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Assessed sales reports to identify and enhance sales performance, and capitalize on emerging trends.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity .
  • Recruited, hired and trained over 30 new team members throughout a 1 year time frame.
Manager of Business Development and Sales03/2011 to 11/2015
Company Name – City, State
  • Managed and motivated sales team to increase revenue in the alloted time given.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coordinated 36 employees selling variouse products and services worth well over $1,000,000 in toal revene.
  • Increased sales revenues For all services we provided by leveraging empathy and customer service skills.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales scripts and techniques tailored to specific products.
  • Created financial and productivity reports by tracking weekly sales.
  • Hired well over 20 sales representatives over 6 month period.
  • Exceeded sales quotas and increased profitability through effective sales strategy and perfected sales therory.
  • Held one-on-one meetings with CEO's to identify selling hurdles and offered insight, including scripts and strategies detailing how best to remedy such issues.
Education
High School Diploma05/1998San Benito High School- City
Digital Imaging Technology: General StudiesTexas State Technical College - Harlingen
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Resume Overview

School Attended

  • San Benito High School
  • Texas State Technical College - Harlingen

Job Titles Held:

  • Department Manager
  • Installer Service and Sales Specialist
  • Sales and Customer Service Manager
  • Manager of Business Development and Sales

Degrees

  • High School Diploma 05/1998
    Digital Imaging Technology : General Studies

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