Department Manager Resume Example
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DEPARTMENT MANAGER
Professional Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Skills
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Work History
Department Manager, 09/2014 to Current
Department Of The Treasury – Palm Springs , CA
Department Of The Treasury – Palm Springs , CA
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Coached sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction.
- Rotated merchandise and displays to feature new products and promotions.
- Identified and diminished performance gaps by coaching and supervising subordinates.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Continuously encouraged all employees within department to present positive, exemplary image to customers.
- Conducted monthly reports on goals set for each employee in my department.
Assistant Manager, 07/2010 to 09/2020
Chick-Fil-A – Pflugerville , TX
Chick-Fil-A – Pflugerville , TX
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and developed improvement plans.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Coached team on effective upselling and cross-selling methods.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted to Assistant Manager after only 2 months with company.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Managed successfully in fast-paced environment through proactive communication and positive feedback.
Front End Supervisor, 10/2009 to 06/2020
Petco – Watertown , NY
Petco – Watertown , NY
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Mentored 10-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Supervised administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
Education
High School Diploma: 05/2004
Kirkwood Community College - City, State
Kirkwood Community College - City, State
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Resume Overview
School Attended
- Kirkwood Community College
Job Titles Held:
- Department Manager
- Assistant Manager
- Front End Supervisor
Degrees
- High School Diploma : 05/2004
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