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Department Manager Resume Example

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DEPARTMENT MANAGER
Summary

Dedicated Department Manager with undeniable service, employee development and interpersonal skills coupled with more than 10 years of experience.

Skills
  • Rules and regulations
  • Vendor management
  • Supply and inventory management
  • Departmental activities
  • Staff development
  • Order processing
  • Training and mentoring
  • Team leadership
  • Issue and conflict resolution
  • Brand management
  • Organized
  • Typing speed 65 WPM
  • Proficient in MS Office
  • Approachable
  • Flexible schedule
  • Inventory control procedures
  • Superb sales professional
  • Positive outlook
  • Cheerful and energetic
  • Reliable and dependable
  • Time management
  • Detail-oriented
  • Dedicated team player
  • Strong communication skills
  • Cash handling accuracy
  • Loss prevention
  • Employee training
  • Excellent time management
  • Employee scheduling
  • Excellent multi-tasker
  • Basic clerical knowledge
Experience
Department ManagerJun 2019 to Current
Dunhams － Midland, MI
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Performed opening and closing duties as part of management team, including cash management.
  • Delegated work to staff, setting priorities and goals.
  • Followed all safety protocols and company processes and procedures.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coached, trained and mentored new team members and manager trainees.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Worked closely with sales associates to complete tasks.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Business OwnerMar 2016 to Current
NKL Janitorial Services － Essexville, MI
  • Updated financial accounts with current revenue and expense data and quickly resolved discrepancies to maintain compliance.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Maintained functional and neat building areas to meet all business needs and deliver professional appeal to customers.
  • Monitored market conditions to set accurate pricing structures and take advantage of emerging trends.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Presented products at events and tradeshows to increase brand awareness.
  • Developed favorable relationships with vendors and contractors, facilitating contract negotiation and implementation of marketing and sales strategies.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Developed janitorial business from ground up and prepared records and operations for smooth handover to new owners.
Department ManagerApr 2014 to Aug 2018
Gander Mountain Company Inc. － Saginaw, MI
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Conducted quarterly performance reviews to organize training and development for staff.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Followed all safety protocols and company processes and procedures.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Ensured that all department employees presented positive, exemplary image to customers.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Supervised 8 full-time and 10 part-time employees.
  • Worked closely with sales associates to complete tasks.
  • Coached, trained and mentored new team members and manager trainees.
  • Delegated work to staff, setting priorities and goals.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Education and Training
High School DiplomaJun 2004Hesperia High School － Hesperia, MI
Some College (No Degree), Criminal Justice Law EnforcementDelta College － Bay City, MI
Accomplishments

Successfully completed basic combat training with the United States Army in 2010. During my time as a soldier, I was a platoon leader and lead my platoon in daily PT and MOS (Military Occupational Specialty) trainings.

In 2019 I successfully completed Firefighter training in my local community where I because Fire Medic certified as well as firefighter I and II on a voluntary basis.

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Resume Overview

Companies Worked For:

  • Dunhams
  • NKL Janitorial Services
  • Gander Mountain Company Inc.

School Attended

  • Hesperia High School
  • Delta College

Job Titles Held:

  • Department Manager
  • Business Owner

Degrees

  • High School Diploma Jun 2004
    Some College (No Degree) , Criminal Justice Law Enforcement

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