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Department Manager Resume Example

Resume Score: 80%

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DEPARTMENT MANAGER
Professional Summary
Skills
Work History
April 1988-June 2020Department Manager | Barnes & Noble College Booksellers | Basking Ridge, NJ
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with a
  • AS400
  • .
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Software.
June 2000-August 2019Shipping and Receiving Manager | Barnes & Noble College Booksellers | Basking Ridge, NJ
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
  • Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Maintained strong vendor connections at all stages, including arranging pricing and delivery structures and managing specific shipment or paperwork concerns.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Performed freight processing functions, assisting associates with irregularities in Type freight.
  • Increased customer satisfaction by resolving Product or Service issues.
  • Worked with Type customers to understand needs and provide Type service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
April 1988-June 2000Department Supervisor | Barnes & Noble College Booksellers | Basking Ridge, NJ
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Handled cash register, returns and refunds.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Built and designed large displays weekly to promote specific products.
  • Tracked and prioritized work orders to meet daily production requirements
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Used weekly financial data to analyze company growth and optimize operational strategies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Provided sales feedback to management to address concerns in sales reports.
  • Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
May 1980None: ChemistryPrairie View A & M University, Prairie View, TX
Computer ScienceUniversity of Houston, Houston, TX
May 2011Associate of Business Administration: Completed Hours For Human Resource Management DegreeHouston Community College, Houston, TX

Also meet and completed the hours to

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Barnes & Noble College Booksellers

School Attended

  • Prairie View A & M University
  • University of Houston
  • Houston Community College

Job Titles Held:

  • Department Manager
  • Shipping and Receiving Manager
  • Department Supervisor

Degrees

  • None : Chemistry
    Computer Science
    Associate of Business Administration : Completed Hours For Human Resource Management Degree

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