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Department Manager Resume Example

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DEPARTMENT MANAGER
Professional Summary

Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 6 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Hardlines department.

Knowledgeable and dedicated with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Bilingual
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Invoice Preparation and Processing
  • Staff Management
Work History
10/2018 to 06/2021Department ManagerCompany Name | City, State
  • As a department manager my duties were to provide customer service by acknowledging the customers needs and assist with purchasing decisions; locating merchandise; resolving any customer issues or complaints; promoting products as well as services while maintaining a positive, clean shopping experience.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
02/2018 to 10/2018CashierCompany Name | City, State
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
10/2015 to 06/2017Customer Service SpecialistCompany Name | City, State
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
08/2013 to 09/2015Sales AssociateCompany Name | City, State
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
07/2011High School DiplomaJC Harmon, City
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Resume Overview

School Attended

  • JC Harmon

Job Titles Held:

  • Department Manager
  • Cashier
  • Customer Service Specialist
  • Sales Associate

Degrees

  • 07/2011 High School Diploma

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