Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering 6 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning of Hardlines department.

Knowledgeable and dedicated with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Bilingual
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Computer Proficiency
  • Billing Adjustments and Refunds
  • Invoice Preparation and Processing
  • Staff Management
Work History
Department Manager, 10/2018 - 06/2021
Essity Aktiebolag (Publ) Kansas City, MO,
  • As a department manager my duties were to provide customer service by acknowledging the customers needs and assist with purchasing decisions; locating merchandise; resolving any customer issues or complaints; promoting products as well as services while maintaining a positive, clean shopping experience.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Cashier, 02/2018 - 10/2018
Safeway Plano, TX,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Specialist, 10/2015 - 06/2017
Neogen Corporation IA, State,
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Sales Associate, 08/2013 - 09/2015
Conde Nast Digital New York, NY,
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
High School Diploma: , Expected in 07/2011
JC Harmon - 2400 Steele Rd ,

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Resume Overview

School Attended

  • JC Harmon

Job Titles Held:

  • Department Manager
  • Cashier
  • Customer Service Specialist
  • Sales Associate


  • High School Diploma

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