Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Resourceful and adaptable Manager with over [Number] years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.

  • Issue and conflict resolution
  • Contract development and management
  • Project management
  • Lead generation
  • Staff development
  • Flexible scheduling
  • Store planning and design
  • Display design
  • Strong communication skills
  • Inventory control procedures
  • Cheerful and energetic
  • Detail-oriented
  • Excellent multi-tasker
  • Effective team player
  • Staff training and development
  • Dependable and reliable
  • Store maintenance
  • Flexible schedule
Department Manager, 07/2001 to Current
Essity Aktiebolag (Publ)Milwaukee, WI,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
CAP Team Associate, 01/2001 to Current
WalmartCity, STATE,
  • Used mc70 and printer to accurately label and mark packages daily, diligently examining labels and packages for defects or inaccurate labels.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with 100% incident free
  • Reordered stock to replenish inventory without interruption to production
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Continuously moved and unpacked over 50 pounds of packages, maintaining efficiency and accuracy for long shifts.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Received orders via phone, mail, fax and internet daily.
  • Operated office equipment and technology,
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
  • Communicated effectively with members of public in often crowded and noisy environments.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Gm Support Manager , 02/2015 to 09/2019
WalmartCity, STATE,
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review daily.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Trained associates on company processes and procedures to facilitate consistent and seamless company operations.
  • Planned and executed unloading and working freight.
  • Led employee performance reviews and discussed improvement strategies with each associates
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Managed day-to-day operations, including supervision and assignment delegation for 10 to 20 associates
  • Supervised unloading team with over 10 to 20 employees and
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Encouraged, trained and disciplined employees to maximize performance.
Education and Training
High School Diploma: , Expected in 06/1992
Parsippany High School - Parsippany, NJ,

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Resume Overview

School Attended

  • Parsippany High School

Job Titles Held:

  • Department Manager
  • CAP Team Associate
  • Gm Support Manager


  • High School Diploma

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