Department Manager Resume Example
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DEPARTMENT MANAGER
Summary
Resourceful and adaptable Manager with over [Number] years of experience in scheduling, staff training, protocol development and process improvements. Meticulous team builder with expertise in employee engagement, customer relationship management (CRM), time management and conflict resolution. Customer- focused leader seeking to leverage background into assistant or operations manager role.
Skills
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Experience
Department ManagerJul 2001 to Current
Essity Aktiebolag (Publ) － Milwaukee , WI
Essity Aktiebolag (Publ) － Milwaukee , WI
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Balanced workloads to meet targets without overtaxing employees.
- Assessed, optimized and elevated operations to target current and expected demands.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
CAP Team AssociateJan 2001 to Current
Walmart － City , STATE
Walmart － City , STATE
- Used mc70 and printer to accurately label and mark packages daily, diligently examining labels and packages for defects or inaccurate labels.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with 100% incident free
- Reordered stock to replenish inventory without interruption to production
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Continuously moved and unpacked over 50 pounds of packages, maintaining efficiency and accuracy for long shifts.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
- Received orders via phone, mail, fax and internet daily.
- Operated office equipment and technology,
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
- Communicated effectively with members of public in often crowded and noisy environments.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Gm Support Manager Feb 2015 to Sep 2019
Walmart － City , STATE
Walmart － City , STATE
- Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review daily.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Trained associates on company processes and procedures to facilitate consistent and seamless company operations.
- Planned and executed unloading and working freight.
- Led employee performance reviews and discussed improvement strategies with each associates
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation for 10 to 20 associates
- Supervised unloading team with over 10 to 20 employees and
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Maintained open and professional team relationships to quickly identify and resolve issues.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Encouraged, trained and disciplined employees to maximize performance.
Education and Training
High School DiplomaJun 1992Parsippany High School － City
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Resume Overview
School Attended
- Parsippany High School
Job Titles Held:
- Department Manager
- CAP Team Associate
- Gm Support Manager
Degrees
- High School Diploma Jun 1992
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