Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 4years of experience overseeing complex department-management tasks. Bilingual and comfortable working with people of all personalities. I also hold myself to a high standard to keep myself, self motivated, and to help motivate and build the confidence of those around me.

Skills
  • Vendor management
  • Supply and inventory management
  • QC
  • Order processing
  • Training and mentoring
  • Rules and regulations
  • Retail
  • Departmental activities
  • Staff development
  • Department Head
  • Capital improvement planning
  • Issue and conflict resolution
Experience
Department Manager, 11/2020 to 03/2021
ExovaMelbourne, FL,
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Studied market trends to develop merchandising strategy.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Used empathy and persuasive negotiation skills to deliver positive customer experience.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Cultivated long-term business strategies by generating customer feedback for process improvements.
  • Implemented client feedback to improve company processes and foster growth.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Department Manager, 10/2018 to 01/2020
ExovaMilpitas, CA,
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Executed targeted merchandising and promotional plans.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 6 full-time and 13 part-time employees.
  • Followed all safety protocols and company processes and procedures.
  • Coached, trained and mentored new team members and manager trainees.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Studied market trends to develop merchandising strategy.
  • Established loyalty, executing flawless customer engagement to drive client retention.
  • Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Department Manager, 01/2015 to 09/2018
ExovaMilwaukie, Portland,
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Executed targeted merchandising and promotional plans.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Assisted negotiation with vendors and suppliers to reduce cost.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 5 full-time and 15 part-time employees.
  • Followed all safety protocols and company processes and procedures.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Education and Training
Bachelor of Science: Cell Biology, Expected in
Uconn - Storrs, CT,
GPA:
Certifications
  • Food safety certificate License through 2025

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School Attended

  • Uconn

Job Titles Held:

  • Department Manager
  • Department Manager
  • Department Manager

Degrees

  • Bachelor of Science

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