Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than 4years of experience overseeing complex department-management tasks. Bilingual and comfortable working with people of all personalities. I also hold myself to a high standard to keep myself, self motivated, and to help motivate and build the confidence of those around me.
Skills
Vendor management
Supply and inventory management
QC
Order processing
Training and mentoring
Rules and regulations
Retail
Departmental activities
Staff development
Department Head
Capital improvement planning
Issue and conflict resolution
Experience
Department Manager, 11/2020 to 03/2021 Exova – Melbourne, FL,
Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Recruited and effectively guided new employees to reach team goals and initiate growth objectives.
Organized and updated schedules to optimize coverage for expected customer demands.
Studied market trends to develop merchandising strategy.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Used empathy and persuasive negotiation skills to deliver positive customer experience.
Enhanced sales by implementing merchandising and promotional improvements.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Supervised training and development for new employees, which resulted in better team transitions and effective orientation.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Cultivated long-term business strategies by generating customer feedback for process improvements.
Implemented client feedback to improve company processes and foster growth.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Established loyalty, executing flawless customer engagement to drive client retention.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Department Manager, 10/2018 to 01/2020 Exova – Milpitas, CA,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Executed targeted merchandising and promotional plans.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Enforced safety rules and other policies to protect employees and minimize company liability.
Assisted negotiation with vendors and suppliers to reduce cost.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised 6 full-time and 13 part-time employees.
Followed all safety protocols and company processes and procedures.
Coached, trained and mentored new team members and manager trainees.
Organized and updated schedules to optimize coverage for expected customer demands.
Studied market trends to develop merchandising strategy.
Established loyalty, executing flawless customer engagement to drive client retention.
Collaborated with all company departments to ensure cohesive branding and strategic product placement.
Department Manager, 01/2015 to 09/2018 Exova – Milwaukie, Portland,
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Executed targeted merchandising and promotional plans.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Enforced safety rules and other policies to protect employees and minimize company liability.
Assisted negotiation with vendors and suppliers to reduce cost.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised 5 full-time and 15 part-time employees.
Followed all safety protocols and company processes and procedures.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delegated work to staff, setting priorities and goals.
Treated associates with fairness and respect, providing recognition of accomplishments.
Education and Training
Bachelor of Science: Cell Biology, Expected in Uconn - Storrs, CT, GPA:
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