Sharp Security Guard with demonstrated ability to assess suspicious situations and individuals, and respond appropriately. Vigilant and watchful, with exceptional skills in verbal communication and attention to detail. Able to carry out instructions effectively.
Experienced Barista, enthusiastic about producing a superbly made cup of coffee, with a personable smile and positive attitude.
Retail Sales Associate, versed in merchandising, display design and customer relations.
Reliable and friendly department manager, adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.
Rules and regulations
Training and mentoring
Issue and conflict resolution
Systems and automation applications
Strong communication skills
Dedicated team player
Excellent time management
Cash handling accuracy
Cheerful and energetic
Reliable and dependable
Physical combat trained
Vigilant and watchful
Attention to detail
Security procedures knowledge
Handling credit transactions
Espresso machine operation
Safe food handling practices
POS system operation
Teamwork and collaboration
Cash register operation
Solid problem solver
Speedy and efficient
Calm under pressure
Department Manager06/2018 to 01/2019WalmartKokomo, IN
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Balanced workloads to meet targets without overtaxing employees.
Followed all safety protocols and company processes and procedures.
Delegated work to staff, setting priorities and goals.
Greeted and assisted all customers daily in high-traffic retailer.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Barista02/2019 to 07/2019StarbucksFranklin, IN
Prepared more than 70 drinks per shift with high accuracy and consistently strong customer satisfaction.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Listened to customer desires and needs to recommend optimal products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Received and accurately processed customer payments.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Greeted guests with pleasant smile and superior customer service.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Provided customers with product details such as coffee blends and preparation descriptions.
Resolved customer disputes with tact and professionalism.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
Cleaned and sanitized work areas, utensils and equipment.
Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Maintained highest standards of conduct and service to support company reputation.
Described menu items to customers and suggested products based on stated preferences.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Site Supervisor07/2019 to CurrentSecuritasGreenwood, IN
Managed daily work assignments by delegating tasks and monitoring progress.
Made sure that each of my officers were properly trained for their positions.
Made myself readily available to answer any and all questions presented to me by either my officers, on-site contractors, warehouse workers, or the Asset Protection team, to the best of my ability.
Ensured that all payrolls were turned in on time, and properly filled out, each week.
Education and Training
Some College (No Degree): Music PerformanceEvangel University Springfield, MO
High School Diploma04/2013Southwest Christian Academy Little Rock, AR
Some College (No Degree): General StudiesPulaski Technical CollegeNorth Little Rock, AR