department manager resume example with 2+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Sharp Security Guard with demonstrated ability to assess suspicious situations and individuals, and respond appropriately. Vigilant and watchful, with exceptional skills in verbal communication and attention to detail. Able to carry out instructions effectively.
Experienced Barista, enthusiastic about producing a superbly made cup of coffee, with a personable smile and positive attitude.
Retail Sales Associate, versed in merchandising, display design and customer relations.
Reliable and friendly department manager, adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.
Skills
Rules and regulations
Training and mentoring
Staff development
Departmental activities
Issue and conflict resolution
Systems and automation applications
Relationship selling
Approachable
Strong communication skills
Dedicated team player
Positive outlook
Barcode scanning
Organized
Excellent time management
Flexible
Cash handling accuracy
Loss prevention
Employee training
Cheerful and energetic
Resolution-oriented
Reliable and dependable
Detail-oriented
Patrolling
Physical combat trained
Vigilant and watchful
Attention to detail
Security procedures knowledge
Handling credit transactions
Tea expertise
Espresso machine operation
Coffee expertise
Product displays
Up-selling
Safe food handling practices
Time management
POS system operation
Teamwork and collaboration
Engaging personality
Customer service
Conflict mediation
Cash register operation
Multitasking
Solid problem solver
Speedy and efficient
Inventory management
Active listener
Calm under pressure
Food preparation
Experience
Department Manager, 06/2018 to 01/2019 Ingredion – Belcamp, MD,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Balanced workloads to meet targets without overtaxing employees.
Followed all safety protocols and company processes and procedures.
Delegated work to staff, setting priorities and goals.
Greeted and assisted all customers daily in high-traffic retailer.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Barista, 02/2019 to 07/2019 Benchmark Hospitality – Lake Arrowhead, CA,
Prepared more than 70 drinks per shift with high accuracy and consistently strong customer satisfaction.
Protected customers by regularly cleaning and sanitizing work areas and equipment.
Listened to customer desires and needs to recommend optimal products.
Memorized official and off-menu preparations to serve all customer beverage desires.
Restocked counter and customer areas to maintain adequate items levels for expected needs.
Received and accurately processed customer payments.
Enthusiastically engaged customers during busy periods to keep mood light and fun.
Protected store assets and facilities by ensuring compliance with company policies and procedures.
Greeted guests with pleasant smile and superior customer service.
Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
Provided customers with product details such as coffee blends and preparation descriptions.
Resolved customer disputes with tact and professionalism.
Maintained calm demeanor during high-volume periods and special events.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Greeted over 50 customers daily, answered questions and recommended drinks and pastries.
Cleaned and sanitized work areas, utensils and equipment.
Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Maintained highest standards of conduct and service to support company reputation.
Described menu items to customers and Claireested products based on stated preferences.
Cleaned equipment, disposed of waste, closed registers and carried out other closing duties.
Site Supervisor, 07/2019 to Current Bay City School District – Bay City, MI,
Managed daily work assignments by delegating tasks and monitoring progress.
Made sure that each of my officers were properly trained for their positions.
Made myself readily available to answer any and all questions presented to me by either my officers, on-site contractors, warehouse workers, or the Asset Protection team, to the best of my ability.
Ensured that all payrolls were turned in on time, and properly filled out, each week.
Education and Training
: Music Performance, Expected in to Evangel University - Springfield, MO GPA:
High School Diploma: , Expected in 04/2013 to Southwest Christian Academy - Little Rock, AR GPA:
: General Studies, Expected in to Pulaski Technical College - North Little Rock, AR GPA:
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