Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Supply and inventory management
Vendor management
Staff development
Order processing
Training and mentoring
Departmental activities
Rules and regulations
Lead generation
Capital improvement planning
Key accounts and territory management
Issue and conflict resolution
Brand management
Contract development and management
Customer service
Relationship development
Communications
Supervision
Inventory management
Organization
First Aid/CPR
Administrative support
Process improvement
Planning and coordination
MS Office
Invoice generation
Security systems
Team building
Project organization
Operational improvement
Problem resolution
Team management
Experience
08/2018 to 12/2019
Department ManagerShaw Industries, Inc. – Eugene, OR,
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Balanced workloads to meet targets without overtaxing employees.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assessed, optimized and elevated operations to target current and expected demands.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Greeted and assisted all customers daily in high-traffic retailer.
Employed process improvement initiatives within department.
Followed all safety protocols and company processes and procedures.
Delegated work to staff, setting priorities and goals.
Performed opening and closing duties as part of management team, including cash management.
Improved efficiency through supervising daily staff assignments and tasks
Coached, trained and mentored new team members and manager trainees.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Utilized excellent math skills to maintain accurate inventory levels.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Treated associates with fairness and respect, providing recognition of accomplishments.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Worked closely with sales associates to complete tasks.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Decreased costs by negotiating with vendors and suppliers for better prices.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
08/2014 to 12/2014
Sandwich ArtistCoborn's – Huron, SD,
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
Maintained clean, well-organized and properly sanitized front counter area to greet customers.
Organized food preparation stations and replenished supplies to maximize efficiency.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Prepared specific food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
Verified orders and bagged items for easy transport.
Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
Cleaned and maintained all food preparation stations.
Trained sandwich artists to apply attention to detail and commitment to quality.
Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
Answered guest questions, delivering most accurate and updated information available.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Restocked kitchen supplies by rotating food according to dates and quality.
Completed opening, closing and shift change tasks to promote store efficiency.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
Assisted customers, including answering questions and preparing orders.
Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
Monitored and counted food stock and supplies to reorder on time.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Used money system and cash register to receive payments by cash, check, credit card and voucher.
Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Conducted random audits on inventory levels to uncover variances between reported count and actual count.
Communicated with customer to provide menu offering details and assist with decision-making.
Executed all daily tasks and assisted other team members when needed.
02/2003 to 08/2009
Certified Nursing AssistantLa Rabida Children's Hospital – Park Forest, IL,
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Documented patient intake and dietary requirements and assisted with feeding.
Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Documented information in patient charts and communicated status updates to interdisciplinary care team.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Provided personal nursing assistance in pre- and post-operative situations.
Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Consulted with nurses to develop patient care plans and evaluate treatment options.
Used mobility devices and Geri Lift equipment to carefully and transport patients.
Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Education and Training
Expected in 05/2001
High School Diploma: Buckeye High School - Deville, LA, GPA:
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