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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Supply and inventory management
  • Vendor management
  • Staff development
  • Order processing
  • Training and mentoring
  • Departmental activities
  • Rules and regulations
  • Lead generation
  • Capital improvement planning
  • Key accounts and territory management
  • Issue and conflict resolution
  • Brand management
  • Contract development and management
  • Customer service
  • Relationship development
  • Communications
  • Supervision
  • Inventory management
  • Organization
  • First Aid/CPR
  • Administrative support
  • Process improvement
  • Planning and coordination
  • MS Office
  • Invoice generation
  • Security systems
  • Team building
  • Project organization
  • Operational improvement
  • Problem resolution
  • Team management
Experience
08/2018 to 12/2019
Department Manager Shaw Industries, Inc. Eugene, OR,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Employed process improvement initiatives within department.
  • Followed all safety protocols and company processes and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Performed opening and closing duties as part of management team, including cash management.
  • Improved efficiency through supervising daily staff assignments and tasks
  • Coached, trained and mentored new team members and manager trainees.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Worked closely with sales associates to complete tasks.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
08/2014 to 12/2014
Sandwich Artist Coborn's Huron, SD,
  • Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
  • Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
  • Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
  • Prepared food items such as deli and hot sandwiches to meet customer specifications.
  • Stored food in designated containers and proper storage locations to prevent spoilage, cross-contamination and illnesses.
  • Completed efficient store opening and closing procedures each day to maintain preparedness for all customer needs.
  • Monitored dining area and quickly cleaned up spills, reset tables and removed trash to keep area presentable and ready for use.
  • Maintained clean, well-organized and properly sanitized front counter area to greet customers.
  • Organized food preparation stations and replenished supplies to maximize efficiency.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared specific food items, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Cleaned and maintained all food preparation stations.
  • Trained sandwich artists to apply attention to detail and commitment to quality.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Answered guest questions, delivering most accurate and updated information available.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Restocked kitchen supplies by rotating food according to dates and quality.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Assisted customers, including answering questions and preparing orders.
  • Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
  • Monitored and counted food stock and supplies to reorder on time.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Used money system and cash register to receive payments by cash, check, credit card and voucher.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Conducted random audits on inventory levels to uncover variances between reported count and actual count.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Executed all daily tasks and assisted other team members when needed.
02/2003 to 08/2009
Certified Nursing Assistant La Rabida Children's Hospital Park Forest, IL,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Used mobility devices and Geri Lift equipment to carefully and transport patients.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
Education and Training
Expected in 05/2001
High School Diploma:
Buckeye High School - Deville, LA,
GPA:
Expected in
:
Medical Training College - Baton Rouge, LA
GPA:

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Resume Overview

School Attended

  • Buckeye High School
  • Medical Training College

Job Titles Held:

  • Department Manager
  • Sandwich Artist
  • Certified Nursing Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

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