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Department Manager Resume Example

Resume Score: 80%

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DEPARTMENT MANAGER
Summary

Seasoned Store Manager proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Outstanding communication skills
  • Project management
  • Operational budgeting
  • Team-oriented
  • Reliable
  • Root cause analysis
  • Risk management
  • Program implementation
  • Employee training
  • Staff training and development
  • Supervision and training
  • Sound judgment
  • Recruiting and hiring
  • Customer retention
  • Profit and loss accountability
  • Schedule management
  • Employee development
Experience
Hobby LobbyJanuary 2018 to CurrentDepartment Manager
Gainesville, VA
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Followed all safety protocols and company processes and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Utilized excellent math skills to maintain accurate inventory levels.
Ross Stores Inc.January 2006 to February 2017Store Manager
Fairfax, VA
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Boosted sales by 15% by cultivating customer rapport and delivering superior customer service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Implemented succession planning by training and developing 20+ associates into leadership positions.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 60 associates.
KmartMay 1989 to August 2005Store Manager
Chantilly, VA
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw all store operations while generating $800,000.00 in monthly sales.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Reduced process lags by effectively managing 80 employees for productivity, efficiency and improvement.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Translated marketing information into strategic plans for establishment.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 80+ associates.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Jeff TechAssociate of Applied Science: Business Administration And ManagementSteubenville, OH
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hobby Lobby
  • Ross Stores Inc.
  • Kmart

School Attended

  • Jeff Tech

Job Titles Held:

  • Department Manager
  • Store Manager

Degrees

  • Associate of Applied Science : Business Administration And Management

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