Department Manager Resume Example Hobby Lobby

DEPARTMENT MANAGER

Summary

Seasoned Store Manager proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures.

Skills

Store opening and closing procedures
Employee supervision and motivation
Store operations oversight
Outstanding communication skills
Project management
Operational budgeting
Team-oriented
Reliable
Root cause analysis
Risk management

Program implementation
Employee training
Staff training and development
Supervision and training
Sound judgment
Recruiting and hiring
Customer retention
Profit and loss accountability
Schedule management
Employee development

Experience

Hobby LobbyJanuary 2018 to CurrentDepartment Manager
Gainesville, VA

Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Followed all safety protocols and company processes and procedures.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enforced safety rules and other policies to protect employees and minimize company liability.
Utilized excellent math skills to maintain accurate inventory levels.

Ross Stores Inc.January 2006 to February 2017Store Manager
Fairfax, VA

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Trained employees on store security, monetary procedures and customer service expectations.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Corrected operational discrepancies by developing and executing process improvements.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Boosted sales by 15% by cultivating customer rapport and delivering superior customer service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Strengthened work flow productivity by hiring, managing and developing top talent.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Fostered healthy team environments to promote collaboration and boost productivity.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Implemented succession planning by training and developing 20+ associates into leadership positions.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Hired, trained, evaluated performance and enforced disciplinary actions for 60 associates.

KmartMay 1989 to August 2005Store Manager
Chantilly, VA

Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Coached and empowered employees by creating and sharing motivational vision plans.
Trained employees on store security, monetary procedures and customer service expectations.
Corrected operational discrepancies by developing and executing process improvements.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw all store operations while generating $800,000.00 in monthly sales.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Reduced process lags by effectively managing 80 employees for productivity, efficiency and improvement.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Translated marketing information into strategic plans for establishment.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Fostered healthy team environments to promote collaboration and boost productivity.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Rotated inventory from oldest to newest to maintain fresh stock.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Oversaw POS operations and cash management to reduce errors.
Reorganized sales floor to optimize customer flow and improve product visibility.
Hired, trained, evaluated performance and enforced disciplinary actions for 80+ associates.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.

Education and Training

Jeff TechAssociate of Applied Science: Business Administration And ManagementSteubenville, OH

Resume Overview

Companies Worked For:

Hobby Lobby
Ross Stores Inc.
Kmart

School Attended

Jeff Tech

Job Titles Held:

Department Manager
Store Manager

Degrees

Associate of Applied Science : Business Administration And Management

Department Manager Resume Example

Resume Score: 80%

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