Department Manager Resume Example
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DEPARTMENT MANAGER
Summary
Seasoned Store Manager proficient in operational procedures, leading teams and training employees. Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work. Protects customers, associates and store assets by enforcing safety and security rules and procedures.
Skills
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Experience
UnifiJanuary 2018 to CurrentDepartment Manager
Pensacola , FL
Pensacola , FL
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Followed all safety protocols and company processes and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Utilized excellent math skills to maintain accurate inventory levels.
H&MJanuary 2006 to February 2017Store Manager
Wilkes Barre , PA
Wilkes Barre , PA
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained employees on store security, monetary procedures and customer service expectations.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Corrected operational discrepancies by developing and executing process improvements.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Boosted sales by 15% by cultivating customer rapport and delivering superior customer service.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Implemented succession planning by training and developing 20+ associates into leadership positions.
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
- Hired, trained, evaluated performance and enforced disciplinary actions for 60 associates.
H&MMay 1989 to August 2005Store Manager
Winterthur , DE
Winterthur , DE
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Trained employees on store security, monetary procedures and customer service expectations.
- Corrected operational discrepancies by developing and executing process improvements.
- Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Oversaw all store operations while generating $800,000.00 in monthly sales.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Reduced process lags by effectively managing 80 employees for productivity, efficiency and improvement.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Translated marketing information into strategic plans for establishment.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
- Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw POS operations and cash management to reduce errors.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Hired, trained, evaluated performance and enforced disciplinary actions for 80+ associates.
- Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Education and Training
Jeff TechAssociate of Applied Science: Business Administration And ManagementCity
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Resume Overview
School Attended
- Jeff Tech
Job Titles Held:
- Department Manager
- Store Manager
Degrees
- Associate of Applied Science : Business Administration And Management
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