Department Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-driven Team Lead offering 21+ years of retail experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.
Skills
Vendor management
Supply and inventory management
Rules and regulations
Training and mentoring
Issue and conflict resolution
Customer service
Organization
Team building
Project organization
Problem resolution
Supervision
Inventory management
Team management
Process improvement
Operational improvement
Planning and coordination
Experience
08/1999 to 07/2009
Sales AssociateThings Remembered, Inc. – Brea, CA,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Assisted customers by finding needed items and checking inventory for items at other locations.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Received associate of the month award in 2009, 2018 & 2020 for delivering exemplary service while driving strategic business initiatives.
Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
07/2009 to 07/2015
Zone Merchandise SupervisorUniversity Of California – Sacramento, CA,
Analyzed staff performance and recommended changes to initiate operations improvements in store.
Delegated tasks to employees based upon individual strengths and experience in merchandising.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Processed credit card payments and counted back change and currency with 100% accuracy rate.
Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Delegated tasks to specific employees based on individual knowledge and strengths.
Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Organized and updated schedules to optimize coverage for expected customer demands.
Taught staff how to handle difficult situations with calm and professionalism.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
07/2015 to 10/2019
Department ManagerThe Tjx Companies, Inc. – Murfreesboro, TN,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Enhanced sales by implementing merchandising and promotional improvements.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Monitored security zones to uphold effective store protection procedures.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Balanced workloads to meet targets without overtaxing employees.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Treated associates with fairness and respect, providing recognition of accomplishments.
Delegated work to staff, setting priorities and goals.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Worked closely with sales associates to complete tasks.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
10/2019 to Current
Front End SupervisorWalmart – City, STATE,
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Organized and updated schedules to optimize coverage for expected customer demands.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Monitored security zones to uphold effective store protection procedures.
Resolved customer problems by investigating issues, answering questions and building rapport.
Delegated work to 52 employees based on shift requirements, individual strengths and unique training.
Managed customer complaints and rectified issues to complete satisfaction.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Expected in
: Retail Merchandising & Management Rochester Community And Technical College - Rochester, MN GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.