Department Manager Resume Example
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DEPARTMENT MANAGER
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Results-driven Team Lead offering 21+ years of retail experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.
Skills
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Experience
08/1999 to 07/2009
Sales AssociateThings Remembered, Inc. － Brea , CA
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Received associate of the month award in 2009, 2018 & 2020 for delivering exemplary service while driving strategic business initiatives.
- Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
07/2009 to 07/2015
Zone Merchandise SupervisorUniversity Of California － Sacramento , CA
- Analyzed staff performance and recommended changes to initiate operations improvements in store.
- Delegated tasks to employees based upon individual strengths and experience in merchandising.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
- Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Enhanced sales by implementing merchandising and promotional improvements.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Taught staff how to handle difficult situations with calm and professionalism.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
07/2015 to 10/2019
Department ManagerThe Tjx Companies, Inc. － Murfreesboro , TN
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Enhanced sales by implementing merchandising and promotional improvements.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Monitored security zones to uphold effective store protection procedures.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Balanced workloads to meet targets without overtaxing employees.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Delegated work to staff, setting priorities and goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Worked closely with sales associates to complete tasks.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
10/2019 to Current
Front End SupervisorWalmart － City , STATE
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Monitored security zones to uphold effective store protection procedures.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Delegated work to 52 employees based on shift requirements, individual strengths and unique training.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Some College (No Degree): Retail Merchandising & ManagementRochester Community And Technical College － City, State
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Resume Overview
School Attended
- Rochester Community And Technical College
Job Titles Held:
- Sales Associate
- Zone Merchandise Supervisor
- Department Manager
- Front End Supervisor
Degrees
- Some College (No Degree) : Retail Merchandising & Management
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