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Department Manager Resume Example

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DEPARTMENT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Results-driven Team Lead offering 21+ years of retail experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.

Skills
  • Vendor management
  • Supply and inventory management
  • Rules and regulations
  • Training and mentoring
  • Issue and conflict resolution
  • Customer service
  • Organization
  • Team building
  • Project organization
  • Problem resolution
  • Supervision
  • Inventory management
  • Team management
  • Process improvement
  • Operational improvement
  • Planning and coordination
Experience
08/1999 to 07/2009
Sales AssociateWalmart － Decorah, IA
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Received associate of the month award in 2009, 2018 & 2020 for delivering exemplary service while driving strategic business initiatives.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
07/2009 to 07/2015
Zone Merchandise SupervisorWalmart － Decorah, IA
  • Analyzed staff performance and recommended changes to initiate operations improvements in store.
  • Delegated tasks to employees based upon individual strengths and experience in merchandising.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Processed credit card payments and counted back change and currency with 100% accuracy rate.
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Delegated tasks to specific employees based on individual knowledge and strengths.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught staff how to handle difficult situations with calm and professionalism.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
07/2015 to 10/2019
Department ManagerWalmart － Decorah, IA
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Monitored security zones to uphold effective store protection procedures.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Balanced workloads to meet targets without overtaxing employees.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Worked closely with sales associates to complete tasks.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
10/2019 to Current
Front End SupervisorWalmart － Decorah, IA
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Monitored security zones to uphold effective store protection procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delegated work to 52 employees based on shift requirements, individual strengths and unique training.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Education and Training
Some College (No Degree): Retail Merchandising & ManagementRochester Community And Technical College － Rochester, MN
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Resume Overview

Companies Worked For:

  • Walmart

School Attended

  • Rochester Community And Technical College

Job Titles Held:

  • Sales Associate
  • Zone Merchandise Supervisor
  • Department Manager
  • Front End Supervisor

Degrees

  • Some College (No Degree) : Retail Merchandising & Management

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