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Department Manager Resume Example

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DEPARTMENT MANAGER
Summary

Seasoned production supervisor familiar with Retail operations and best practices. Able to lead and motivate workers to meet challenging targets while maintaining strict quality standards. Knowledgeable about preventing waste, maximizing safety and keeping employee satisfaction high.

Dedicated, loyal and customer oriented Supervisor. Possess strong knowledge of best practices and principles of employee coordination - including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.

Skills
  • Dependable and reliable
  • Courteous demeanor
  • High-energy attitude
  • Superior organization skills
  • Detail-oriented
  • Effective team player
  • Issue and conflict resolution
Experience
Department Manager
Dunnellon, FLWalmart/Jan 2017 to Jan 2020
  • Balanced workloads to meet targets without overtaxing employees.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Worked closely with sales associates to complete tasks.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Delegated work to staff, setting priorities and goals.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Customer Service Representative
Ocala, FLAnsafone Contact Centers/Apr 2014 to Apr 2015
  • Answered 1,ooo + inbound calls per day and directed to designated individuals or departments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Supported end-users by responding quickly to phone messages and following up on complaints
  • Assessed customer needs and upsold products and services to maximize product sales.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Resident Care Aide
Dunnellon, FLThe Hartford/Oct 2014 to Feb 2015
  • Monitored client behaviors and emotional states, reporting concerns to RN and documenting information in files.
  • Monitored infection control procedures to ensure facility-wide health and safety.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
  • Maintained patient hygiene by giving bedpans, urinals, baths and shaves.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored medications for patients with various conditions, including Demtia and Alzheimer disease and kept watchful eye for side effects.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.
  • Maintained strong knowledge of medications and medical terminology through continued education and seminars.
  • Delivered high level of assistance in general household duties, which included cooking, meal prep and food shopping.
Server
Albany, GAAustins Firegrill & Oyster Bar/Feb 2012 to May 2012
  • Promoted desserts, appetizers and specialty drinks.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared salads and appetizers to back up kitchen staff.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education and Training
GEDWithlacoochee Technical InstituteMay 2010Inverness, FL
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Resume Overview

Companies Worked For:

  • Walmart
  • Ansafone Contact Centers
  • The Hartford
  • Austins Firegrill & Oyster Bar

School Attended

  • Withlacoochee Technical Institute

Job Titles Held:

  • Department Manager
  • Customer Service Representative
  • Resident Care Aide
  • Server

Degrees

  • GED

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