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Department Manager Resume Example

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DJ
DEPARTMENT MANAGER
Summary

I have been in all kinds of aspects of the retail world.

From cashier to management. I am a very strong leader of team ,but, have no issues working on my own.

Following direction is a positive attribute that I fully believe in,but, not afraid to think outside of the box.

I do believe in respect for all to be given and recieved.

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Dedicated Department Manager with undeniable service, employee development and interpersonal skills coupled with more than 20 years of experience. Comfortable working with people of all personalities.

Skills
  • Vendor management
  • Supply and inventory management
  • Training and mentoring
  • Staff development
  • Departmental activities
  • Order processing
  • Rules and regulations
  • Brand management
  • Issue and conflict resolution
  • Project Organization
  • RFI Scanners
  • Team Management
  • Organization
  • Communications
  • Team Building
  • Forklift Operation
  • Inventory management
  • Problem Resolution
  • Supervision
  • Planning and Coordination
  • Stock Rotation
  • Customer Service
  • MS Office
Experience
Department Manager / Walmart - Mt Olive , NC11/2016 - Current
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Delegated work to staff, setting priorities and goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Handled [Type] shift overstock, restocking and inventory control.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Coached, trained and mentored new team members and manager trainees.
  • Worked closely with sales associates to complete tasks.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Followed all safety protocols and company processes and procedures.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Utilized excellent math skills to maintain accurate inventory levels.
Retail Sales Merchandiser / Advantage Sales and Marketing LLC - Goldsboro , NC12/2012 - 01/2016
  • Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
  • Reorganized sales floor to promote sales, displaying high demand products in prime locations.
  • Highlighted differences between competitor brands and managed product lines through innovative merchandising campaigns.
  • Consulted with management and advertising teams to plan optimal promotions.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Placed prices and descriptive signage to enhance displays and promote items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across [Number] locations.
  • Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
  • Restructured merchandising strategy to promote high value and products.
  • Created retail displays to highlight particular products and drive sales according to corporate strategy.
  • Promoted new product releases and limited edition items to drive sales.
Team Leader / Target - Goldsboro , NC12/2006 - 06/2011
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Assessed, motivated and empowered team members to perform in manner that builds customer satisfaction and loyalty, leading to retention and growth.
  • Interviewed, hired and trained new quality customer service representatives.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Delegated daily tasks to team members to optimize team productivity.
  • Offered constructive criticism regarding quality assurance on collections team phone calls.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education and Training
North Lenoir High School - La Grange, NC06/1984High School Diploma
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Resume Overview

Companies Worked For:

  • Walmart
  • Advantage Sales and Marketing LLC
  • Target

School Attended

  • North Lenoir High School

Job Titles Held:

  • Department Manager
  • Retail Sales Merchandiser
  • Team Leader

Degrees

  • North Lenoir High School - La Grange, NC 06/1984 High School Diploma

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