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Department Manager Resume Example

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DEPARTMENT MANAGER
Summary
Accomplished Manager of multiple departments with 15+ years of experience in the retail industry, as well as 3yrs as a certified caregiver. Certified Caregiver well-equipped to provide emotional support in a comfortable, soothing environment, with a strong belief in the importance of companionship and support in patient care. Areas of expertise include sales, purchasing and people management. A highly motivated individual focused on quality customer service and building team moral, thru leading by example and exceeding sales goals
Experience
07/1998 to 03/2013
Department Manager WAL-MART － AZ
  • Operated a cash register for cash, check and credit card transactions with accuracy Stocked and replenished merchandise according to store merchandising layouts.
  • Priced merchandise, stocked shelves and took inventory of supplies.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Identified potential shoplifters and alerted management.
  • Trained all new sales associates for managed depts Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Used time efficiently when not serving customers, including relocating inventory , cleaning & stocking shelves finissing depts Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Followed merchandising guidelines to present visually appealing displays.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Worked with the management team to implement the proper division of responsibilities according to depts and ensure task to co workers that best fit their level of experience in skill set in order to insure productivity and efficiency Actively pursued personal learning and development opportunities.
  • Preserved a perfect attendance record for majority of employment Occasionally worked Holidays and overtime to make sure staffing needs were met.
  • ACCOMPLISHMENTS Received the "Employee of the Month" from two of my previous employers Managed countless customers during demanding sales events in an effective and gracious manner.
  • in 2004 As a leader of team my co workers and I Achieved status as one of 9th top sales performers in the region comprised of 5,000 stores.
  • Managed and led a team of Retail Sales Associates.
  • Promoted to Dept Mgr after only 1yr of employment in the field of industries.
03/2013 to 01/2016
Certified Caregiver ARBOR ROSE ADULT ASSISTED LIVING － Mesa, Az
  • Interviewed potential patients to obtain medical information, such as vital signs, height and weight measurements and properly documented results & their medical histories obtained from the interview.
  • Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's Responded appropriately to the physical, emotional and developmental needs of patients.
  • Maintained accurate records of patient care, condition, progress and concerns.
  • Obtained information about clients' medical history, drug history, complaints and allergies.
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Cooked appetizing and satisfying meals and snacks.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
  • Reported any unusual circumstances in the patients' condition or environment.
02/2017 to 03/2017
Customer Service Specialist walgreens － Mesa, AZ
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. 
  • Cross-trained and provided back-up for other customer service representatives when needed. 
  • Computed accurate sales prices for purchase transactions. 
  • Worked as a team member performing cashier duties, product assistance and cleaning. 
  • Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by 30%. .
  • Expressed appreciation and invited customers to return to the store. 
  • Managed quality communication, customer support and product representation for each client.
  • Successfully interacted with customers and retail buyers to expedite orders. 
  • Assisted customers with store and product complaints. 
  • Guaranteed positive customer experiences and resolved all customer complaints. 
  • Processed and issued money orders for customers. 
  • Compiled weekly monetary reports and records for store managers. 
  • Maintained adequate cash supply in cash drawers in multiple checkout stations. 
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Managed cash stock and inventory balances accurately. 
  • Increased store sales by 30% by upselling merchandise. 
  • Assisted customers in finding out-of-stock items. 
  • Developed  new customer prospects or referrals. 
  • Recommended, selected and helped locate merchandise based on customer needs and desires. 
  • Regularly sought opportunities to up sell and add on additional merchandise. 
  • Communicated all merchandise needs or issues to appropriate supervisors. 
  • Stocked and rotated inventory regularly. 
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. 
  • Organized the store by returning all merchandise to its proper place. 
  • Replenished merchandise shelves with items from the stockroom. 
  • Processed merchandise returns and exchanges.
03/2017 to 10/2017
Customer Service Specialist GC Services － Mesa, AZ
  • Addressed 9 website inquiries per day, converting many into renewal customers.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
  • Developed highly empathetic client relationships. 
  • Computed accurate sales prices for purchase transactions.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return to the store.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Resolved product/policy issues.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Recommended, selected and helped locate merchandise based on customer needs and desires. 
  • Communicated all merchandise needs or issues to appropriate supervisors.
Education and Training
HIGH SCHOOL DIPLOMA: General Studies General Studies
1981
Uintah High school Vernal UT |
2013
After high school, attended Lamson College , and earned degree for office receptionist. ompleted Caregiver course and earned certificate in caregiving AMTI College
Skills
Dealing with vital signs ,allergies, Cancer, Caregiver, caregiving, Diabetes, emotional support, Employee relations, First Aid, Loss prevention, Merchandising, oral hygiene, bathing, patient care, Retail Sales, sales, store merchandising, 
Multi-tasking ,Careful and active listener ,Professional and friendly , answering inbound and outbound calls, taking care of customers needs, solving issues, quick and efficient  
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Resume Overview

Companies Worked For:

  • WAL-MART
  • ARBOR ROSE ADULT ASSISTED LIVING
  • walgreens
  • GC Services

School Attended

  • AMTI College

Job Titles Held:

  • Department Manager
  • Certified Caregiver
  • Customer Service Specialist

Degrees

  • HIGH SCHOOL DIPLOMA : General Studies
    Uintah High school Vernal UT |
    After high school, attended Lamson College , and earned degree for office receptionist. ompleted Caregiver course and earned certificate in caregiving

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