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Department Manager Resume Example

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DEPARTMENT MANAGER
Professional Summary

Seasoned Sales Associate and Department Manager with 11 years of extensive retail experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction.

Skills
  • Team Leadership
  • Policy and Procedure Adherence
  • Product and Service Sales
  • Goals and Performance
  • Operations
  • Recruiting and Hiring
  • Relationship building and management
  • Business development and planning
  • Database Management
  • Staff Development
  • Sales expertise
  • Staff Management
  • Strategies and goals
  • Order management
  • Sales and marketing
  • Business Development
  • Creative merchandising
  • Strategic Planning
Work History
Department Manager, 10/2019 to 09/2020
Company Name – City, State
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Rotated merchandise and displays to feature new products and promotions.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Identified and diminished performance gaps by coaching and supervising three subordinates.
  • Coached three sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings.
  • Oversaw and improved Toy deliveries per year through efficient coordination of daily operations.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Continuously encouraged all employees within Toy department to present positive, exemplary image to customers through good customer service and knowledge .
  • Systematized units of inventory, improving rate of internal loss prevention.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Maximized productivity and profitability by balancing salesand expenses.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Managed overstocking, restocking and inventory control procedures during morning shift.
  • Implemented cleaning and stocking process improvement initiatives within department resulting in sales and correct inventory.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with a scanning device.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Online Grocery Associate, 02/2019 to 10/2019
Company Name – City, State
  • Loaded and unloaded orders.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Worked productively with customers to meet order requirements and service expectations.
  • Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues.
  • Worked with customers to understand needs and provide the best service.
Sales Associate, 09/2009 to 02/2019
Company Name – City, State
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Acquired new customers.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant toy products and services.
  • Boosted sales by conferring with customers to evaluate what type of requirements and recommend best-fit company offerings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Maintained customer satisfaction while handling toy product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Trained and developed Sales Associates in company processes, product knowledge, customer service and selling techniques.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
Education
Diploma: 05/2004
Lincoln High School - City
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Resume Overview

School Attended

  • Lincoln High School

Job Titles Held:

  • Department Manager
  • Online Grocery Associate
  • Sales Associate

Degrees

  • Diploma : 05/2004

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