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Department Manager Resume Example

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DEPARTMENT MANAGER
Professional Summary
 I have been in the Sales/Customer Service Industry for many years, Focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious. Talented Sales consultant effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets. Inside Sales Representative who consistently achieves aggressive sales goals.
Skills
  • Self-motivated
  • Persuasive negotiator
  • Salesforce
  • Dedicated team player
  • Excellent listening skills
  • Adherence to high customer service standards
  • Effective workflow management
  • Skilled in call centre operations
  • B2B sales
  • Sales forecasting
  • Strong interpersonal skills
  • Detail-oriented
  • Highly competitive
  • Client development
  • Researched sales leads
  • People-oriented
Work History
Department Manager, 09/2012 to 10/2013
Coles Supermarket -Progressed from Coles B2B Mobile – pakenham victoria
    I moved from Coles Mobile Phone Department Manager when our sponsors moved and it was no longer viable to have this department in supermarkets it was here that I became the Meat Manager for  Coles  Pakenham My job role was to Order,Markdowns,Sales,Budget,targets,Total loss,Waste and fill Cabinet.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organised displays.
  • Organised racks and shelves to maintain the visual appeal of the store.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Answered questions regarding the store and its merchandise.
Telephone Sales telstra-Coles Gift Cards b2b & Coles Mobile Department Store Manager, 05/2010 to 08/2012
PCI-Vertex-Coles Business under one banner – Bentleigh Victoria
    This Job Started off as a Phone Consultant for Telstra ,i was then approached by Management to Change Campaigns and Start of the first Call Centre for B2B gift cards for Coles Group, with this i succeeded all sales targets and was quickly made manager.. i then went on to open all the south east supermarkets to manage Coles Mobile Phones in all supermarkets where i trained all staff in sales and customer service and product. 
  • Managed and recorded all leads from outbound telephone marketing.
  • Set up new accounts, established customer credit, and set up payment methods.
  • Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Achieved over $[300,000] in new business during the [2011] quarter.
  • Answered customers' questions regarding products, prices and availability.
  • Emphasised product features based on analysis of customers' needs.
  • Wrote sales contracts for orders obtained and submitted orders for processing.
  • Maintained friendly and professional customer interactions at all times.
  • Completed company leadership training program.
  • Wrote sales slips and sales contracts.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Responded to customer questions and requests in a prompt and efficient manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Prioritised helping customers over completing other routine tasks in the store.
  • Completed all cleaning, stocking and organising tasks in assigned sales area.
  • Engaged with customers in a sincere and friendly manner.
  • Contacted other store locations to determine merchandise availability.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Negotiated prices, terms of sale and service agreements.
  • Created sales contacts with on- and off-premise accounts.
Door to Door Sales Manager, 01/2008 to 01/2010
Ethan Direct/ASAP Promotions – Melbourne &Richmond Victoria
  • This was Selling Electricity and Gas to Victoria Via Door to Door and Call Centre. i managed both ,Ethan Direct moved and became ASAP Pty ltd
  • Supervised a sales force of 12 sales associates on D2D and 30 Call Centre Consultants.
  • Exceeded regional annual sales target 
  • Supported the sales team in writing proposals and closing contracts.
  • Closed an average of 120+ sales calls each quarter.
  • Developed a comprehensive training program for new sales associates.
  • Planned and directed staff training and performance evaluations.
  • Trained all incoming sales team members.
  • Contacted customers by phone and email in response to inquiries.
  • Promptly resolved all customer requests, questions and complaints.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Built relationships with customers and the community to establish long-term business growth.
  • Attended sales training camp and brought best practices leadership back to the company.
Education
Huntingdale High School - South Oakleigh Victoria
Accomplishments
Certificate for Highest Overall Sales Victorian electricity Call Centre for Ethan Direct 2008
Certificate for Most Sales January 2009 for  ASAP.
Certificates in Exceptional Customer Service for Telstra -Phone Sales 2010
Certificate in Best Initiative for Telstra Phone Sales 2010

Coles Group-Exceeded Sales Targets for New & Existing Business for 3 Months straight at $300,000 in sales per month.2011

Certificate 3 in Customer Contact 2011 

Coles Mobile Phone Department Manager ,Certificate in Highest Sales in a 6 week period of 161 sale connections 2012

Coles Group Department Manger 2013 Certificate and Award for Caring
 Passionately Award .
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Resume Overview

Companies Worked For:

  • Coles Supermarket -Progressed from Coles B2B Mobile
  • PCI-Vertex-Coles Business under one banner
  • Ethan Direct/ASAP Promotions

School Attended

  • Huntingdale High School

Job Titles Held:

  • Department Manager
  • Telephone Sales telstra-Coles Gift Cards b2b & Coles Mobile Department Store Manager
  • Door to Door Sales Manager

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