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Department Manager Resume Example

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DEPARTMENT MANAGER
Skills
  • Vendor management
  • Supply and inventory management
  • Department Head
  • Training and mentoring
  • Departmental activities
  • Retail
  • Systems and automation applications
  • Team building
  • Problem resolution
  • Customer service
  • Team management
  • Inventory management
Education and Training
06/2003
High School Diploma
William S. Hart High SchoolNewhall, CA
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Experience
Department ManagerWalmart | Santa Clarita , CA11/2016 - Current
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reduced process gaps, effectively managing and training employees on best practices to ensure optimal productivity.
  • Employed process improvement initiatives within department.
  • Followed all safety protocols and company processes and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Calculated expenses to correctly mark-up merchandise, remaining competitive.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Balanced workloads to meet targets without overtaxing employees.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Worked closely with sales associates to complete tasks.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Coached, trained and mentored new team members and manager trainees.
  • Handled overstock, restocking and inventory control.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Delegated work to staff, setting priorities and goals.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Shift ManagerTaco Bell | Santa Clarita , CA07/2016 - 02/2017
  • Generated reports to assess performance and make adjustments.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Cross-trained in every store role to maximize operational knowledge.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Reviewed employee performance every week and delivered constructive feedback to improve weaknesses.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift LeaderArby's | Toledo, Ohio 04/2012 - 08/2015
  • Assisted with performance reviews to identify areas of improvement.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Increased customer base and market share by promoting product through diverse channels.
HousekeeperArbor of Oregon | Toledo, OH09/2011 - 04/2012
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.
  • Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
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Resume Overview

Companies Worked For:

  • Walmart
  • Taco Bell
  • Arby's
  • Arbor of Oregon

School Attended

  • William S. Hart High School

Job Titles Held:

  • Department Manager
  • Shift Manager
  • Shift Leader
  • Housekeeper

Degrees

  • High School Diploma

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