LiveCareer-Resume

department manager resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Enthusiastic sales manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer interaction and associate training in sales. Business-driven individual with more than 9 years working as a manager for retail organizations. Determined and experienced in creating effective strategies and coaching employees.



Skills
  • Relationship building and management
  • Scheduling
  • Goals and performance
  • Staff Development
  • Product and service sales
  • Policy and procedure adherence
  • Decision Making
  • Handling Complaints and Inquiries
  • Customer Service Management
  • Computer Proficiency
  • Staff Coaching and Training
  • Retail Operations
  • Sales Leadership
  • Delegation and Supervision
  • Multitasking and Prioritizing
  • Product Sales
Work History
04/2021 to Current
Department Manager Giant Eagle Beachwood, OH,
  • Manage multiple departments that include Design Services and Warehouse
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Communicated with managers of other departments to maintain transparency.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
12/2016 to 04/2021
Store Manager Amazon.Com, Inc. Herndon, VA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Generated repeat business by developing and maintaining strong team of 25 employees devoted to customer service.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Promoted business strategy by implementing improvements based on guest feedback.
06/2014 to 12/2016
Assistant Manager Pizza Hut Hillsboro, OR,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Hired, trained and motivated sales and marketing professionals.
  • Held weekly meetings with Store Manager to identify techniques to overcome sales obstacles.
  • Developed monthly team action plans and monitored progress.
  • Trained new associates in successful sales and performance strategies.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Assisted sales team with completing customer transactions and managing issues.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
06/2012 to 06/2014
Key Holder Jo-Ann Fabrics Muscatine, IA,
  • Trained team members in successful strategies to meet operational and sales targets.
  • Completed store opening and closing procedures.
  • Provided sales feedback to management to address concerns in sales reports.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Accepted and processed customer returns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened inventory boxes and restocked shelves.
  • Trained and mentored new employees.
  • Processed cash, credit, debit and check payments.
Education
Expected in 03/2020 to to
Bachelor of Science: Business Administration And Management
California State University - Bakersfield - Bakersfield, CA
GPA:
Expected in 05/2012 to to
GED:
Highland High School - Bakersfield, CA
GPA:

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Resume Overview

School Attended

  • California State University - Bakersfield
  • Highland High School

Job Titles Held:

  • Department Manager
  • Store Manager
  • Assistant Manager
  • Key Holder

Degrees

  • Bachelor of Science
  • GED

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