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Department Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-driven professional offering 21+ years of retail and home experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.

Experienced team leader with upper management qualifications in running operations and staff for an entire store.

Skills
  • Vendor management
  • Supply and inventory management
  • Staff development
  • Order processing
  • QA
  • Training and mentoring
  • Retail
  • Supervisor
  • Department Head
  • Rules and regulations
  • Departmental activities
  • Issue and conflict resolution
  • Brand management
  • Key accounts and territory management
  • Systems and automation applications
  • Contract development and management
  • Capital improvement planning
  • Lead generation
  • Team buildingbuilding
  • Powered equipment operation and
Experience
Department Manager, 07/2008 to Current
Giant EagleStreetsboro, OH,
  • Worked closely with sales associates to complete tasks.
  • Followed all safety protocols and company processes and procedures.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team, including cash management.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Supervised 45 full-time and 36 part-time employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Employed process improvement initiatives within department.
  • Assigned tasks based on operational needs and individual strengths.
  • Trained employees on proper and safe use of equipment and tools.
  • Enforced departmental policies, procedures and state and federal laws.
  • Hired, trained and coached employees to deliver world-class customer service.
  • Created culture of empowerment and innovation for employees to promote engagement.
  • Improved department operations and reduced costs by implementing security .
Sub-Contractor, 03/2013 to 09/2021
GopuffLos Alamitos, CA,
  • Renovated and produced physical structures to meet timeline and budgetary constraints.
  • Visited job sites and reviewed renovation plans to ascertain projects.
  • Applied changes requested by designers, owners or inspectors to optimize work.
  • Established scopes of work, budgets and construction timelines to manage and plan projects.
  • Minimized waste and oversaw cost-effective supplier purchases to reduce expenses.
  • Logged inventory of materials to maintain access to supplies.
  • Improved resource allocation to control expenses.
  • Managed quality control and maintained high level of customer satisfaction.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Worked well with architects, clients and fellow contractors to achieve project visions.
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.
  • Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
  • Actively participated in bathroom and Kitchen remodels involving trim work, hanging cabinets, appliance installations, drywall installation, toilet and bathtub replacement, tile work, flooring iinstallation.
Delivery Driver, 05/2020 to 09/2020
Franklin ResourcesCoral Gables, FL,
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Handled merchandise in accordance with product handling standards.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Answered customer questions regarding shipments.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Notified customers of delays to decrease calls to support.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Located and selected merchandise to verify against delivery sheet specifications.
  • Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
  • Directed product loading and checked load balance to prevent on-road incidents.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Operated and maintained heavy equipment safely, including forklifts, stair climbers and pallet jacks.
  • Positioned blocks and ties around items to secure cargo during transit.
  • Navigated and operated 36-foot truck to deliver 50 deliveries per day.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Maneuvered shipments with carts, hands trucks and pallet jacks, loading and unloading vehicles to maintain tight timetables.
  • Performed deliveries throughout greater [TYPE] area.
  • Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
  • Verified order details at distribution center and customer locations to prevent errors.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
Sales Associate, 07/2000 to 09/2005
TargetCity, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Acted as initial contact in addressing customer concerns.
Education and Training
High School Diploma: , Expected in 05/2000
Wm J Wood Ham High School - Pensacola, FL,
GPA:

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Resume Strength

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  • Personalization
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  • Target Job
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Resume Overview

School Attended
  • Wm J Wood Ham High School
Job Titles Held:
  • Department Manager
  • Sub-Contractor
  • Delivery Driver
  • Sales Associate
Degrees
  • High School Diploma

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