Results-driven professional offering 21+ years of retail and home experience combined with enterprising approach to handling all department needs and promoting business success. Excellent salesperson with organized approach and diligent follow-through. Trained in diverse strategies for achieving revenue and cost-control objectives.
Experienced team leader with upper management qualifications in running operations and staff for an entire store.
Skills
Vendor management
Supply and inventory management
Staff development
Order processing
QA
Training and mentoring
Retail
Supervisor
Department Head
Rules and regulations
Departmental activities
Issue and conflict resolution
Brand management
Key accounts and territory management
Systems and automation applications
Contract development and management
Capital improvement planning
Lead generation
Team buildingbuilding
Powered equipment operation and
Education and Training
Wm J Wood Ham High SchoolPensacola, FL, Expected in 05/2000 ā āHigh School Diploma: - GPA:
Experience
Giant Eagle - Department Manager Streetsboro, OH, 07/2008 - Current
Worked closely with sales associates to complete tasks.
Followed all safety protocols and company processes and procedures.
Enforced safety rules and other policies to protect employees and minimize company liability.
Performed opening and closing duties as part of management team, including cash management.
Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Supervised 45 full-time and 36 part-time employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Utilized excellent math skills to maintain accurate inventory levels.
Employed process improvement initiatives within department.
Assigned tasks based on operational needs and individual strengths.
Trained employees on proper and safe use of equipment and tools.
Enforced departmental policies, procedures and state and federal laws.
Hired, trained and coached employees to deliver world-class customer service.
Created culture of empowerment and innovation for employees to promote engagement.
Improved department operations and reduced costs by implementing security .
Gopuff - Sub-Contractor Los Alamitos, CA, 03/2013 - 09/2021
Renovated and produced physical structures to meet timeline and budgetary constraints.
Visited job sites and reviewed renovation plans to ascertain projects.
Applied changes requested by designers, owners or inspectors to optimize work.
Established scopes of work, budgets and construction timelines to manage and plan projects.
Minimized waste and oversaw cost-effective supplier purchases to reduce expenses.
Logged inventory of materials to maintain access to supplies.
Improved resource allocation to control expenses.
Managed quality control and maintained high level of customer satisfaction.
Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Reviewed customer requests, resolved questions and defined specifications before completing orders.
Worked well with architects, clients and fellow contractors to achieve project visions.
Brought in substantial word-of-mouth business based on quality of work and customer service skills.
Avoided costly rework and codes issues through regular inspections of in-progress work and strong project planning abilities.
Actively participated in bathroom and Kitchen remodels involving trim work, hanging cabinets, appliance installations, drywall installation, toilet and bathtub replacement, tile work, flooring iinstallation.
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