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Department Manager Resume Example

Resume Score: 80%

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LE
DEPARTMENT MANAGER
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Detail-oriented Department Manager keep employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Skills
  • Vendor management
  • Supply and inventory management
  • Department Head
  • Supervisor
  • Training and mentoring
  • Retail
  • Staff development
  • Rules and regulations
  • Order processing
  • Teambuilding
Experience
Walmart | San Antonio, TXDepartment Manager06/2019 - 01/2020
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Handled all shift overstock, restocking and inventory control.
  • Delegated work to staff, setting priorities and goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Followed all safety protocols and company processes and procedures.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
Walmart | San Antonio, TXSales Associate04/2018 - 06/2019
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
Dennys | San Antonio, TXStar Cordinator11/2015 - 12/2017
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Documented all labor hours and budget expenses for project.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Maximized kitchen speed and efficiency by preparing salads, desserts and meats for cook.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Washed utensils, plates and chopping boards between tasks to avoid cross-contamination.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Prepared food for service based on daily specials and chef's needs.
Dennys | San Antonio, TXServer01/2015 - 11/2015
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted newly seated guests quickly and efficiently.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education and Training
Penn Foster Career School | Scranton, PAHigh School DiplomaExpected in 01/2021
  • 3.8 GPA
  • Completed continuing education in technology
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • Dennys

School Attended

  • Penn Foster Career School

Job Titles Held:

  • Department Manager
  • Sales Associate
  • Star Cordinator
  • Server

Degrees

  • High School Diploma

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