Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.
Professional Department Manager recognized for outstanding talent for hiring, training and motivating top talent. Dynamic leader with proven ability to increase sales and meet performance goals.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Supply and inventory management
Vendor management
Departmental activities
Training and mentoring
Staff development
Order processing
Rules and regulations
Brand management
Issue and conflict resolution
Key accounts and territory management
Systems and automation applications
Equipment Operation
Capital improvement planning
Team building
Administrative support
Experience
04/2014 to 11/2020
Department ManagerDo It Best Corp – Medina, OH,
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Enforced safety rules and other policies to protect employees and minimize company liability.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Balanced workloads to meet targets without overtaxing employees.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Followed all safety protocols and company processes and procedures.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Calculated expenses to correctly mark-up merchandise, remaining competitive.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Treated associates with fairness and respect, providing recognition of accomplishments.
Delegated work to staff, setting priorities and goals.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached, trained and mentored new team members and manager trainees.
Performed opening and closing duties as part of management team, including cash management.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including preparing and setting planer for scheduled orders and ensured optimum production and highest quality finished lumber was produced.
Handled all delegated tasks, including maintaining and scheduling maintenance to the planer to ensure running at all times and training new employees on their designated areas on the Planer line.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Improved operations by working with team members and customers to find workable solutions.
11/2010 to 03/2013
Warehouse AssociateThe Home Depot – City, STATE,
Counted and stocked merchandise as specified by inventory control log.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Affixed accurate labels to customer packages to prevent unnecessary delays.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Contributed ideas on ways to improve or optimize warehousing procedures.
Unloaded freight using pallet jacks to transport heavy items to locations in warehouse.
Organized and positioned product cases in produce warehouse and walk-in cooler.
Identified defective, lost or missing merchandise and promptly reported issues to supervisor.
Inventoried items with daily cycle counts and monthly audits, investigating discrepancies to keep data accurate.
Scanned container labels to verify contents and determine target destination using RF scanners.
Loaded perishable and non-perishable items into trucks according to planned delivery schedules.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Inspected and moved products to designated areas in warehouse.
Staged products between receiving, storage and shipping areas to accurately transfer items.
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
Exceeded specific team goal by partnering with staff to share and implement best practices.
Considered specific product requirements and accessibility when managing and organizing storage areas.
Received, stored, and shipped goods and materials.
Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with 0% incident rate.
Manually lifted materials weighing up to 50 pounds on regular basis.
Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
Carefully arranged items on store racks and shelves ensuring correct location and prices.
Recognized and reported defective material and equipment.
Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
Provided top product and material delivery quality control by eliminating downtime to maximize revenue.
Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.
Methodically picked, packed and labeled merchandise to prepare for shipment.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Accurately recorded inventory levels to support completion of order requests and audits.
Education and Training
Expected in 06/1991
High School Diploma: Lely High School - Naples, Florida, GPA:
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