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Department Manager Resume Example

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DEPARTMENT MANAGER
Summary

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.

Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Supply and inventory management
  • Rules and regulations
  • Order processing
  • Training and mentoring
  • Departmental activities
  • Staff development
  • Issue and conflict resolution
  • Brand management
  • Billing Adjustments
  • Customer Service
  • Team Building
  • Team Management
  • Organization
  • Communications
  • Problem Resolution
  • Supervision
Experience
Department Manager06/2010 to CurrentCompany NameCity, State
  • Department manager of Online Grocery Pickup for 2 years and department manager of Pickup for 1 year.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced workloads to meet targets without overtaxing employees.
  • Followed all safety protocols and company processes and procedures.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Coached, trained and mentored new team members and manager trainees.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Worked closely with sales associates to complete tasks.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
Sales Associate11/2007 to 08/2008Company NameCity, State
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
Sevice and Video Desk Clerk11/2000 to 07/2007Company NameCity, State
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Informed customers about billing procedures and processed payments.
  • Customer service- handling complaints, check cashing, sell tickets for multiple events, handle UPS shipping, handle Western Union transactions.
  • Reconciliation of cash and sales media.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Sr. Sales Associate01/1998 to 03/1999Company NameCity, State
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Operated Point of Sale transactions efficiently and accurately.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Identified low turn stock and used various strategies to move them, saving space and increasing capital.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Ordering and receiving daily foods, ordering paper and candy for store.
  • Nightly inventory of cigarettes.
  • Accountability to keep cash to a low strict amount.
  • Reconciliation of cash pan and lottery tickets.
Education and Training
Some College (No Degree)Pueblo Community CollegeCity, State
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Resume Overview

School Attended

  • Pueblo Community College

Job Titles Held:

  • Department Manager
  • Sales Associate
  • Sevice and Video Desk Clerk
  • Sr. Sales Associate

Degrees

  • Some College (No Degree)

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