Department Manager Resume Example
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DEPARTMENT MANAGER
Summary
Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Energetic, results-driven Department Manager committed to maintaining highest quality of customer excellence. Develops and implements innovative incentives to drive employee motivation.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Department Manager06/2010 to CurrentDo It Best CorpSikeston , MO
- Department manager of Online Grocery Pickup for 2 years and department manager of Pickup for 1 year.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Balanced workloads to meet targets without overtaxing employees.
- Followed all safety protocols and company processes and procedures.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Coached, trained and mentored new team members and manager trainees.
- Greeted and assisted all customers daily in high-traffic retailer.
- Worked closely with sales associates to complete tasks.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Recommended merchandise to customers based on needs and preferences.
Sales Associate11/2007 to 08/2008New York Botanical GardenBronx , NY
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Educated customers on product and service offerings.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Sevice and Video Desk Clerk11/2000 to 07/2007Tapestry, Inc.Lone Tree , CO
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Informed customers about billing procedures and processed payments.
- Customer service- handling complaints, check cashing, sell tickets for multiple events, handle UPS shipping, handle Western Union transactions.
- Reconciliation of cash and sales media.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Sr. Sales Associate01/1998 to 03/19997-ElevenCity , STATE
- Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
- Operated Point of Sale transactions efficiently and accurately.
- Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
- Identified low turn stock and used various strategies to move them, saving space and increasing capital.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Recommended merchandise to customers based on needs and preferences.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended optimal merchandise based on customer needs and desires.
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Ordering and receiving daily foods, ordering paper and candy for store.
- Nightly inventory of cigarettes.
- Accountability to keep cash to a low strict amount.
- Reconciliation of cash pan and lottery tickets.
Education and Training
Some College (No Degree)Pueblo Community CollegeCity, State
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Resume Overview
School Attended
- Pueblo Community College
Job Titles Held:
- Department Manager
- Sales Associate
- Sevice and Video Desk Clerk
- Sr. Sales Associate
Degrees
- Some College (No Degree)
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