I’m energetic and results-driven. As a Department Manager I’m committed to maintaining highest quality of customer excellence. I can keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. I’m a motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. I have great interpersonal communication and multitasking abilities. With the current job I have I’ve developed motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. With both stores (Walmart) I have worked for I experience stepping into roles and quickly making positive changes to drive company success. I focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I have been faced with learning both individual superior skills in working as well as team-based. I bringing strong work ethic and excellent organizational skills to any setting daily. I’m excited to begin new challenges with successful team.
Skills
Departmental activities
Rules and regulations
Staff development
Training and mentoring
Issue and conflict resolution
Team building
Team management
Problem resolution
Relationship development
Organization
Process improvement
Customer service
Planning and coordination
Communications
Supervision
Order processing
Contract development and management
Project organization
Experience
Department Manager, 04/2019 to Current Prada S.P.A. – Vancouver, CA,
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enforced safety rules and other policies to protect employees and minimize company liability.
Balanced workloads to meet targets without overtaxing employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Partnered with Department Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
Employed process improvement initiatives within department.
Followed all safety protocols and company processes and procedures.
Ensured that all associates in my department presented positive, exemplary image to customers.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Reduced process gaps, effectively managing and training 20+ employees on best practices to ensure optimal productivity.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Greeted and assisted all customers daily in high-traffic retailer.
Worked closely with sales associates to complete tasks.
Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
Delegated work to staff, setting priorities and goals.
Coached, trained and mentored new team members and manager trainees.
Handled OGP restock to which is returns that could potentially ruin inventory if not put back on the shelves.
Department Manager, 08/2014 to 04/2019 Prada S.P.A. – Wailea, HI,
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Handled all delegated tasks, including all associates as well as managing picks, dispense and backroom process.
Collaborated in development of OGP procedures.
Collaborated with others to discuss new wait time, pick rates, first time pick opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
Created agendas and communication materials for team meetings.
Answered unlimited calls in eight hour time frame to answer customer questions.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assessed, optimized and elevated operations to target current and expected demands.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Enforced safety rules and other policies to protect employees and minimize company liability.
Balanced workloads to meet targets without overtaxing employees.
Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Conducted daily performance reviews to organize training and development for staff.
Employed process improvement initiatives within department.
Followed all safety protocols and company processes and procedures.
Ensured that all of OGP department employees presented positive, exemplary image to customers.
Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
Reduced process gaps, effectively managing and training 20+ employees on best practices to ensure optimal productivity.
Treated associates with fairness and respect, providing recognition of accomplishments.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Electronics Sales Associate, 06/2010 to 08/2014 Actionlink – Honolulu, HI,
Provided every customer with professional and polite support for sales and service needs.
Processed payments and maintained accurate drawers to meet financial targets.
Maintained current store, product and promotional knowledge to drive consistent sales.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Worked with off-site locations to find desired items for customers.
Bagged, wrapped and packaged purchases according to customer needs.
Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
Educated customers on various product offerings, including electronic products, enabling better buying decisions.
Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
Searched store inventory system to determine whether requested products were available.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Answered questions about current promotions and resolved issues according to store policies.
Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
Recommended merchandise to customers based on needs and preferences.
Educated customers on product and service offerings.
Stayed up to date on store promotions, payment policies and security practices.
Used register system to ring up customer purchases, process payments and issue receipts.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
: Graphic Design, Expected in The University of North Carolina At Pembroke - Pembroke, NC GPA:
High School Diploma: , Expected in 2009 Rivermill Academy - Graham, North Carolina GPA:
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