Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I’m energetic and results-driven. As a Department Manager I’m committed to maintaining highest quality of customer excellence. I can keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. I’m a motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. I have great interpersonal communication and multitasking abilities. With the current job I have I’ve developed motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. With both stores (Walmart) I have worked for I experience stepping into roles and quickly making positive changes to drive company success. I focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I have been faced with learning both individual superior skills in working as well as team-based. I bringing strong work ethic and excellent organizational skills to any setting daily. I’m excited to begin new challenges with successful team.

Skills
  • Departmental activities
  • Rules and regulations
  • Staff development
  • Training and mentoring
  • Issue and conflict resolution
  • Team building
  • Team management
  • Problem resolution
  • Relationship development
  • Organization
  • Process improvement
  • Customer service
  • Planning and coordination
  • Communications
  • Supervision
  • Order processing
  • Contract development and management
  • Project organization
Experience
Department Manager, 04/2019 to Current
Prada S.P.A.Vancouver, CA,
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Partnered with Department Managers to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Employed process improvement initiatives within department.
  • Followed all safety protocols and company processes and procedures.
  • Ensured that all associates in my department presented positive, exemplary image to customers.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Reduced process gaps, effectively managing and training 20+ employees on best practices to ensure optimal productivity.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Worked closely with sales associates to complete tasks.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Delegated work to staff, setting priorities and goals.
  • Coached, trained and mentored new team members and manager trainees.
  • Handled OGP restock to which is returns that could potentially ruin inventory if not put back on the shelves.
Department Manager, 08/2014 to 04/2019
Prada S.P.A.Wailea, HI,
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Handled all delegated tasks, including all associates as well as managing picks, dispense and backroom process.
  • Collaborated in development of OGP procedures.
  • Collaborated with others to discuss new wait time, pick rates, first time pick opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Created agendas and communication materials for team meetings.
  • Answered unlimited calls in eight hour time frame to answer customer questions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Balanced workloads to meet targets without overtaxing employees.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Conducted daily performance reviews to organize training and development for staff.
  • Employed process improvement initiatives within department.
  • Followed all safety protocols and company processes and procedures.
  • Ensured that all of OGP department employees presented positive, exemplary image to customers.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Reduced process gaps, effectively managing and training 20+ employees on best practices to ensure optimal productivity.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Electronics Sales Associate, 06/2010 to 08/2014
ActionlinkHonolulu, HI,
  • Provided every customer with professional and polite support for sales and service needs.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Worked with off-site locations to find desired items for customers.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Maintained current knowledge of special savings, sales, promotions and other offerings to enhance customer support.
  • Educated customers on various product offerings, including electronic products, enabling better buying decisions.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Searched store inventory system to determine whether requested products were available.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Approached customers and engaged each compelling conversations through use of effective interpersonal and people skills.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Completed customer's purchase by effectively processing credit and debit cards, cash and personal checks.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education and Training
: Graphic Design, Expected in
The University of North Carolina At Pembroke - Pembroke, NC
GPA:
High School Diploma: , Expected in 2009
Rivermill Academy - Graham, North Carolina
GPA:

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Resume Overview

School Attended

  • The University of North Carolina At Pembroke
  • Rivermill Academy

Job Titles Held:

  • Department Manager
  • Department Manager
  • Electronics Sales Associate

Degrees

  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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