Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Skills
Operations
Business development and planning
Recruiting and Hiring
Relationship building and management
Creative merchandising
Strategic Planning
Vendor management
Sales expertise
Strategies and goals
Goals and Performance
Team Leadership
Work History
Department Manager, 04/2015 to Current Alchemy Systems – New Hampshire, OH,
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Systematized [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Rotated merchandise and displays to feature new products and promotions.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed overstocking, restocking and inventory control procedures during my shift.
Communicated with managers of other departments to maintain transparency.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Auto Parts Manager, 04/2014 to 04/2015 Giant Eagle – Dublin, OH,
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Processed and reshelved return orders, checking for discrepancies, potential usage and damaged product issue.
Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
Trained team members in successful strategies to meet operational and sales targets.
Analyzed sales trends to follow demands of customers and in-shop needs.
Sales Clerk, 01/2010 to 04/2014 AutoZone – City, STATE,
Used consultative sales approach to understand customer needs and recommend relevant offerings.
Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
Kept front check out area clean and organized for efficient service.
Supported promotional plans by updating signage with price changes.
Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Stayed current on available products, store promotions and customer service policies to better shoppers.
Processed payments and returns with accuracy and efficiency.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Educated customers on promotions to enhance sales.
Checked aisles and customer areas for spills or stock issue and made quick clean-up.
Performed regular segment cycle counts and timely inventory audits to maintain accurate records.
Checked aisles and customer areas for spills or stock issue and made quick clean-up.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
Assisted customers by finding items quickly, boosting store satisfaction rate by 100%.
Maintained customer satisfaction while handling damaged product returns quickly and professionally.
Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Performed regular segment cycle counts and time controlled inventory audits to maintain accurate records.
Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings 100%.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Checked prices for customers and processed items sold by scanning barcodes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Increased sales by offering advice on purchases and promoting additional products.
Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Increased customer satisfaction by knowledge and experience.
Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
Issued receipts and processed refunds, credits, or exchanges.
Education
No Degree: Nursing, Expected in Trinidad State Junior College - Trinidad, CO GPA:
High School Diploma: , Expected in 05/1983 Centennial High School - San Luis, CO., GPA:
Accomplishments
Supervised team of 12 staff members.
Collaborated with team of 3 in the development of excellent customer service.
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