Department Manager Resume Example
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DEPARTMENT MANAGER
Professional Summary
Forward-thinking Manager with 3 years of project management experience in manufacturing environments. Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Skills
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Work History
11/2019 to 08/2020Department ManagerAlchemy Systems | Mont Belvieu , TX
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Rotated merchandise and displays to feature new products and promotions.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
05/2019 to 11/2019Assistant ManagerKwik Trip, Inc. | Chetek , WI
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Monitored employee performance and developed improvement plans.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Coached team on effective upselling and cross-selling methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained team members in successful strategies to meet operational and sales targets.
- Supervised and evaluated staff of roughly 35 employees including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Supervised team of 10-20 employees and provided feedback on performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Communicated with managers of other departments to maintain transparency.
06/2018 to 02/2019Department ManagerAlchemy Systems | Morgantown , WV
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels dependent on the sales per week.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Approved regular payroll submissions for roughly 60 employees within McDonald's software.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached managers and crew trainers in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 70% or more.
Education
05/2016High School DegreeFairfield High School, City, State
Affiliations
- Member of The Order Of The Eastern Star. Fraternity related to the AF AM Freemasons. Buffalo #157 and Normangee #87
Additional Information
Can type more than 100 WPM with minimal errors. Can work with all Microsoft softwares.
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Resume Overview
School Attended
- Fairfield High School
Job Titles Held:
- Department Manager
- Assistant Manager
Degrees
- 05/2016 High School Degree
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