department lead resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Multi-talented Department Lead proficient in training, time management, and customer satisfaction . Adept at handling multiple areas of operations without losing service quality or team productivity.
Sharp professional with talents which shine in competitive, innovative and creative environments. Track record of increasing sales, improving client retention and growing customer base.
Talented and a team leader offering years of success in multiple types of environments. Strategic thinker with proficiency. Offers proven ability to build effective teams. Committed to identifying and leveraging opportunities for growth.
Skills
Inventory coordination
Budgeting
Merchandising understanding
Staff training
Team development
Administrative management
Prioritization skills
Reporting
Employee training
Excels in team leadership
Planning and coordination
Issue and conflict resolution
Team management
RFI Scanners
Customer service
Supervision
Focused and disciplined
High volume production capability
Cleaning and organization
Operating fryers and grills
Stocking ingredients
Kitchen equipment cleaning
Cleaning and sanitization
Warehouse operations
Pallet jacks
Able to lift and carry 50 lbs.
Time management
Product organization
Loss prevention
Dependable and reliable
Shipping and receiving management
OSHA compliance
Quality assurance
Mentoring and training
Safety standards
Problem resolution
Picking and processing
Shipping and packaging
Product identification
Workload priorities
Boxing and labeling
Loading and unloading
Heavy lifting
Experience
Department Lead, 11/2017 - Current Dover Corporation – Bethlehem, PA,
Oversaw department schedule, projects and quality standards.
Maintained continuous watch on security concerns, employee performance and customer service standards.
Managed effective stock rotation and inventory placement.
Reviewed submitted resource requests and purchase proposals and submitted to leadership based on need.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Maintained compliance with company policies, objectives and communication goals.
Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
Realigned workflows with changing business demands by evaluating processes and employee strengths.
Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Monitored equipment efficiency, checked materials supplies and coordinated manpower requirements to meet expected demand.
Developed positional rotation to support continuous improvement and operator development.
Increased safety awareness among employees, resulting in zero injuries.
Identified and corrected performance and personnel issues negatively impacting team and business operations.
Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
Conducted training needs assessments and provided ongoing training for staff.
Interviewed, hired and trained new employees.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Deli Associate, 03/2016 - 11/2017 Careage Healthcare – Dupont, WA,
Received new inventory and rotated stock by dates to keep items fresh and usable.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and boost in revenues.
Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Created aesthetically pleasing food arrangements for special orders and party trays.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Kept all utensils, dishes and glasses clean and ready for customer use.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Protected food from spoilage by properly storing in freezer and refrigerator.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Verified proper operation of refrigerators, freezers and warming lamps by collecting temperature readings every day.
Busser/Server, 09/2011 - 09/2014 Williams Family Restaurant – City, STATE,
Monitored customer movements and quickly cleared empty tables for future customers.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Applied proactive and resourceful nature to create pleasant guest experiences.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Supported serving staff in delivering accurate and well-presented food orders.
Greeted guests with friendliness and professionalism.
Offered product samples, answered questions and suggested products.
Education and Training
High School Diploma: , Expected in 06/2013 - Easton Area High School - Easton, PA GPA: Status -
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